About The Position

This role gives students valuable experience in communication, relationship-building, and customer service. The participant will thank donors, build rapport, and support stewardship activities that strengthen community contributions. This position is funded by the Canada Summer Jobs grant program. Yaqeen Institute embraces a philosophy that values and promotes diversity. Our goal is to attract, develop, retain, and advance a talented and diverse workforce within a culture where all employees are empowered to reach their fullest potential. All career opportunities at Yaqeen Institute are subject to a three-month probationary period, during which we assess performance, alignment with our values, and mutual fit to ensure long-term success in the role.

Requirements

  • Strong verbal and written communication skills
  • Comfortable speaking with people by phone in a professional and friendly manner
  • Active listening and relationship-building abilities
  • Strong interpersonal and customer service skills
  • Ability to communicate with empathy, professionalism, and confidence
  • Attention to detail when documenting donor interactions and updating records
  • Basic data entry and record-keeping skills
  • Strong organizational and time-management skills
  • Ability to maintain confidentiality and handle sensitive information responsibly
  • Be between 15-30 years of age, at the start of the funded position.
  • Be a Canadian Citizen, permanent resident, or someone to whom Refugee Status has been granted/conferred.
  • Have a valid SIN

Nice To Haves

  • Experience volunteering, participating in community initiatives, or customer-facing roles is an asset
  • Interest in fundraising, communications, community engagement, or nonprofit work

Responsibilities

  • Call donors to express appreciation for their support
  • Document donor feedback and update CRM records
  • Prepare personalized thank-you emails or handwritten cards
  • Support donor appreciation events or virtual gatherings
  • Assist with tracking call metrics and engagement outcomes
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