Administrative Assistant

HomeTown Pharmacy Inc • New Era, MI

13d

About The Position

The Administrative Assistant is a member of the Pharmacy Services Department and supports department teammates and pharmacy teammates in improving dispensing and billing practices. The role also involves filing company documents, assisting with policy and procedure creation, communicating industry updates, and providing customer service through Pharmacy Services communication channels.

The position handles a range of administrative and operational tasks, including responding to departmental communications, supporting the Pharmacy Services helpdesk, maintaining corporate and pharmacy compliance documentation, contacting pharmacies and other parties for prescription or insurance clarifications, and assisting with billing, account reconciliation, and accounts receivable. The Administrative Assistant also supports quality and performance improvement initiatives, maintains confidentiality, and helps with special projects as assigned.

Requirements

• At least 2 years of administrative support experience.
• Strong computer skills and familiarity with office software systems.
• Willingness to become a licensed pharmacy technician within one year of employment.
• Outstanding customer service skills.
• Effective communication skills.
• Attention to detail.
• Time management skills.
• Organizational skills.
• Proficient computer skills.
• Travel flexibility and availability.

Responsibilities

• Monitor and respond promptly and professionally to Pharmacy Services phone, email, and messaging communications.
• Provide quality service and knowledge expertise through HomeTown’s Pharmacy Services helpdesk.
• Manage multiple projects and administrative tasks simultaneously.
• Collaborate with team members to meet Company service goals.
• Contact pharmacies, patients, insurance companies, and provider offices to obtain information or clarifications related to prescriptions, insurance details, audits, and other matters.
• Scan, organize, and maintain corporate documentation and files.
• Track and organize compliance documentation for all pharmacy locations.
• Maintain a safe workplace by following health code guidelines and corporate standards.
• Use and expand understanding of insurance companies, billing practices, eligibility checks, secondary pay sources, and prior authorizations to support pharmacies and the Company.
• Correct submissions to Immunization Information Systems as needed.
• Process and track returns when requested.
• Participate in Performance Improvement and Quality Assurance initiatives.
• Maintain accurate corporate accounts, reconcile charges, and perform accounts receivable functions.
• Maintain confidentiality of sensitive business, financial, and operational information.
• Assist with special projects and operational initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed