Administrative Assistant

Flourish Research•Walnut Creek, CA

19h•$22 - $25•Onsite

About The Position

Flourish Research is hiring an Administrative Assistant to support its Walnut Creek, California site. The role provides administrative support to all departments and management to facilitate the smooth operation of the business, in accordance with the company’s core values and Employee Manual. The position is non-exempt and is scheduled Monday through Friday on the day shift for 40 hours per week. Compensation is $22–$25 per hour, depending on experience. The Administrative Assistant communicates professionally with sponsors, physicians and their office personnel, patients, employees, contractors, and other contacts. Duties include greeting patients and notifying study coordinators, handling phones and messages, documenting study-related calls, creating and revising documents, distributing mail and faxes, updating logs, assisting the regulatory department, and filing study and departmental records. The role may also involve reminder calls and scheduling subject visits or procedures as directed by leadership. Local travel is required.

Requirements

Bachelor’s degree or adequate experience as an administrative assistant.
Excellent oral and written communication skills.
Excellent computer skills, including Office 365 products.
Ability to collaborate and align with operations.
Strong problem-solving, risk-assessment, and impact-analysis abilities.
Demonstrated experience in process improvement.
Flexibility and ability to multitask and prioritize competing demands.
Ability to think independently and influence when appropriate.

Nice To Haves

One to three years of experience in clinical or biological research is preferred.

Responsibilities

Communicate effectively, appropriately, and courteously with sponsors, physicians and their office personnel, patients, employees, contractors, and other contacts.
Greet patients and monitors and notify the respective study coordinators.
Maintain confidentiality of information and issues related to subjects, protocols, and contracted entities.
Answer phones, forward messages, and relay pertinent information to staff in a timely manner.
Maintain written records of incoming calls from subjects, sponsors/CROs, and other study-related communications as needed.
Create and revise documents accurately for study coordinators, the regulatory department, the Operations Manager, and other staff members as requested.
Distribute incoming mail and faxes to appropriate staff.
Update lists and logs periodically as directed.
Assist the regulatory department with CV/resume creation and updates, filing, and copying.
File documents accurately in subject charts/files, sponsor regulatory binders, and departmental files as requested.
Make follow-up calls to remind subjects of upcoming visits when requested.
Schedule subjects’ visits and procedures as instructed by Team Leads, Managers, the Director of Clinical Research, or other leadership team members.
Perform duties in a time- and cost-effective manner.
Represent Flourish Research professionally and courteously in verbal and written communications and appearance when interacting with staff, clients, and vendors.
Perform additional duties as assigned by management.