Administrative Assistant/Receptionist
About The Position
SERVPRO of Belmont/San Carlos, San Leandro & Stockton is seeking an Administrative Assistant/Receptionist for its San Leandro location. The role supports the company’s work helping customers through fire and water damage situations and requires a self-motivated, proactive person with strong interpersonal, analytical, and multitasking skills. The ideal candidate is dependable, takes ownership, and is committed to providing superior customer service and routinely exceeding expectations. The position provides opportunities to learn and grow within the company. It is hourly, with pay listed as $22.00–$24.00 depending on experience. The schedule is 40 hours per week, with hours between 7:00 a.m. and 7:00 p.m.; flexibility to work overtime when required is expected.
Requirements
- At least 2 years of administrative or office-related experience.
- Outstanding written and verbal communication skills, with a consistently courteous and professional tone of voice.
- Polite, confident customer service skills, including listening and questioning skills.
- Ability to remain calm and professional during stressful situations.
- Excellent organizational skills and strong attention to detail.
- Self-motivated and goal-oriented.
- Ability to multitask.
- Ability to work in a fast-paced, team-oriented office environment.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Ability to learn new software, including Xactimate and proprietary software.
- High school diploma or GED at minimum.
- Ability to successfully complete a background check, subject to applicable law.
- Flexibility to work overtime when required.
Nice To Haves
- Customer service experience.
- Quality assurance experience.
- Scheduling experience.
- Billing experience.
- Experience in a service industry environment.
Responsibilities
- Answer phones.
- Maintain a log of all calls.
- Provide excellent customer service.
- Send emails and written correspondence.
- Meet crucial deadlines.
- Complete internal job file quality reviews.
- Perform detailed and accurate data entry.
- Assist estimators with estimates and billing invoices.
- Assist with crew and job scheduling.
- Assist other departments as needed.
Benefits
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
