Administrative Assistant/Receptionist

Infiniti of Akron•Akron, OH

4h•Onsite

About The Position

INFINITI of Akron is seeking an energetic and proactive Administrative Assistant/ Receptionist to join our team immediately. In this role, you aren’t just answering phones; you are the director of first impressions. If you thrive in a fast-paced, upscale retail environment, possess excellent communication skills, and want a stable career with an established dealership group, we want to hear from you.

Requirements

1–2+ years of experience in Customer Service, Hospitality, Front Desk Operations, Retail, or as an Office Assistant / Receptionist.
Exceptional verbal communication, a warm demeanor, and a professional appearance aligned with a luxury corporate environment.
Strong proficiency with Microsoft Office Suite (Outlook, Word, Excel) and the ability to quickly learn proprietary automotive software.
Ability to stay organized, calm, and professional under pressure while balancing phone lines and physical foot traffic.
A dependable professional with a strong work ethic and valid driver's license.

Nice To Haves

Dealership experience is a plus, but not required!

Responsibilities

Warmly welcome showroom guests, clients arriving for vehicle deliveries, and service patrons. Direct them to the appropriate Brand Specialist or Service Advisor with elite customer care.
Masterfully manage a high-volume, multi-line PBX phone system. Screen, route, and transfer incoming calls to sales, service, parts, or finance extensions with accuracy and professional phone etiquette.
Assist the office manager and sales team with vital clerical tasks, including data entry into the dealership management system (DMS), scanning, physical filing, and digital document preparation.
Maintain the pristine presentation of the front desk, guest lounge, and refreshment areas to uphold INFINITI brand standards.
Receive, sort, and distribute daily mail, overnight shipments (FedEx/UPS), and internal dealership correspondence.