Administrative Assistant III
About The Position
The Administrative Assistant III supports the operation of the Campus Services Office by providing customer service to students, parents, faculty, staff, and campus guests. The position maintains working relationships with campus departments, particularly Housing, Conferences and Catering, Athletics, and Student Accounts, and operates electronic systems for meal plan and debit plan management, campus IDs, parking permits and enforcement, and financial accounts. The role helps ensure data security and integrity and provides oversight of approximately $35 million in cash, check, and billed revenue. It also processes parking permit applications and ticket payments and coordinates parking for special events.
Requirements
- High school graduation and two years of office experience, specialized training, or a combination of experience and higher education equivalent to two years.
- Knowledge of office practices, procedures, and the use of electronic equipment as required by the department.
- Organizational and analytical skills.
- Keyboarding and computer skills, including word processing, email, internet, spreadsheets, and department-required software applications.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Effective written and oral communication skills.
- Ability to establish and maintain effective working relationships with staff, students, and the general public.
Nice To Haves
- Work experience in a college or university environment.
- Working knowledge of Banner Student, Transact System, TruCredential ID Card system, Cardinal TickeTrack, and iParq systems.
Responsibilities
- Provide customer service to students, parents, faculty, staff, and campus guests in person, by phone, and electronically.
- Resolve parking, meal plan, debit plan, and ID-related issues using research and conflict-resolution skills.
- Maintain confidentiality when handling and communicating sensitive or restricted information.
- Open, close, and change customer accounts in parking, dining, and ID systems; conduct research and basic analysis; and provide reports and recommendations for management.
- Serve as a liaison between Campus Services and other UNH departments to meet their dining, ID, and parking service needs.
- Support First-Year programs to help ensure successful Orientation and First Year events.
- Arrange and coordinate parking for conferences, seminars, and other special events using special event management systems.
- Create special event reports and communicate event needs to other staff.
- Work with University Conferences and Catering to provide meal plan, ID, and parking support to campus and non-campus customers, including conferences, camps, and academic programs during summer session.
- Create billing for parking, dining, and ID transactions, including end-of-day reporting.
- Assist Finance with reconciliation of debit accounts, meal plan sales, and other internal and external billing for parking, dining, and ID services.
- Plan for the future operation of the Campus Services office.
- Engage in strategic planning activities.
- Participate in self-development activities and attend Training and Development opportunities.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
