Administrative Assistant II, Outpatient Clinic/Westminster, MD)

Sheppard Pratt • Westminster, MD

2d • $21 - $22

About The Position

The Administrative Assistant II supports the daily operation of an outpatient clinic and/or addictions services. The role serves clients, staff, and providers by managing appointments, calls, records, insurance tasks, documentation, supplies, and administrative information in electronic health record systems. It also supports medical staff with medication-related requests and helps maintain secure, functional clinic facilities.

Requirements

• High school diploma required.
• One to two years of progressively more responsible administrative experience.
• Computer systems and data software experience and aptitude, including electronic health records.
• Ability to maintain and protect client confidentiality and privacy.
• Commitment to excellent customer service for clients and staff.
• Demonstrated attention to detail and ability to work quickly and efficiently.
• Ability to multitask in a high-volume, fast-paced healthcare business environment.
• Willingness to take on varied responsibilities and work as part of a team.
• Excellent interpersonal skills.

Nice To Haves

• Associate degree in business administration or a related field preferred.
• Prior experience in a healthcare setting preferred but not required.
• A sense of humor is a plus.

Responsibilities

• Receive clinic clients and collect, log, and secure client co-payments.
• Receive, respond to, monitor, and route telephone calls and voicemail messages.
• Schedule appointments for clients and staff, and make appointment reminder calls.
• Maintain client medical records and charts; file notes and paperwork and process administrative documents.
• Assist with maintenance of OMHC electronic health records and manage administrative information flow in the EHR.
• Maintain clinic facilities for optimal and secure functioning.
• Support medical staff by receiving, logging, and distributing faxes, medication refill requests, prior-authorization requests, and delivered medications.
• Check client eligibility and insurance coverage; verify current ITPs and apply for concurrent insurance authorizations.
• Print provider schedules and billing sheets.
• Inventory, order, and maintain office supplies.
• Respond professionally to requests from providers, clients, and staff, and communicate critical information to staff promptly.
• Collaborate with clinic directors on discharges and send 30-day letters to clients.
• Close charts in multiple electronic data systems.
• Collaborate with psychiatric and addiction providers to process prescription refills and prior authorizations.
• May conduct client registration and obtain required documents for OMHC and addiction services.
• Receive, log, and secure delivered medications and handle client specimens as needed.
• Provide backup assistance to Intake and other administrative staff as warranted.
• Perform other duties as assigned to support successful clinic and/or addictions services operations.

Benefits

• Tuition reimbursement program supporting ongoing education and licensure and/or certification preparation.
• Medical, dental, and vision benefits for benefit-eligible positions.
• 403(b) retirement match.
• Paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED