Mail and Retrieval Services Unit - Administrative Assistant II

State of Colorado • Denver, CO

3d • Onsite

About The Position

The Colorado Department of Revenue’s Division of Motor Vehicles (DMV), Driver Control Section, administers statutory requirements affecting driver privileges and maintains motor vehicle data and documents through data entry, electronic imaging, and filing. The section provides motor vehicle records, reports, and information to law enforcement and government agencies, and processes public requests and associated fees.

The Administrative Assistant II works in the Mail and Retrieval Services work unit in Driver Control. This onsite Denver role supports document processing, data entry, records research, and customer service. The employee uses computer systems and office software to accurately record information, maintain driver records, and help ensure compliance with department and section policies.

Requirements

• At least two years of relevant experience in a general clerical role and/or cash handling; alternatively, a combination of related education and relevant experience equal to two years.
• Colorado residency when submitting the application.
• Legally eligible to work in the United States.
• Ability to meet the department’s tax-compliance and background-investigation requirements for employment.
• Applicants must submit a complete State of Colorado online application; part-time experience is prorated.

Nice To Haves

• State experience in a high-volume data-entry or mail-center workplace.
• Excellent verbal and written communication skills.
• Experience in a complex, high-volume general clerical support position.
• Career progression in a general clerical position.
• Experience working with sensitive and confidential information.
• Regular work experience using office equipment and software, including email, Microsoft Office programs (Word, Excel, PowerPoint), and Google Apps.

Responsibilities

• Sort and prepare documents for imaging and data entry.
• Log processes in spreadsheets, databases, or electronic documents as needed.
• Research records concerns using advisory data, the internet, and other information retrieval sources.
• Correct and update driver records by entering data into records, databases, and spreadsheets.
• Translate and clarify Colorado Motor Vehicle Statutes and department administrative policies and procedures for customers.
• Scan documents.
• Maintain compliance with department and section policies to help ensure a safe and clean environment.
• Provide thorough and professional customer support and information exchange.

Benefits

• PERA retirement benefits, including PERA Defined Benefit and Defined Contribution plans, plus 401(k) and 457 plans.
• Medical, dental, and vision insurance.
• Automatic short-term and optional long-term disability coverage.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs).
• FMLA job protection and State of Colorado Paid Family Medical Leave (PFML).
• 11 paid holidays annually and accrued annual and sick leave.
• Discounts on services and products through the State of Colorado Work-Life Employment Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed