Administrative Assistant II

Pioneer Human Services • Spokane, WA

1d • Onsite

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for an Administrative Assistant II with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

Requirements

• GED or High School Diploma
• Minimum 2 years’ experience working in a business office or similar position.
• Excellent oral and written communication skills
• Ability to multitask
• Strong computer skills including Excel, Microsoft Windows and Microsoft applications
• Strong Analytical Skills
• Excellent customer service skills

Nice To Haves

• AA degree
• Experience with residential treatment or working with individuals with one or both chemical dependency and mental health disorders
• Training in computer science; knowledge or experiences with accounting/bookkeeping procedure and client records desirable.

Responsibilities

• Prepares and types forms, documents, and schedules as directed.
• Tracks and monitors the reporting of special incidents, census, and other reports.
• Inputs and tracks demographic information, roster, census, and other data relevant to all licensing and contractual compliance.
• Analyzes data from multiple data sources as directed.
• Prepares and assists in the preparation of data reporting as directed.
• Assists Director in gathering and analyzing data related to Quality Assurance activities to maintain quality of care consistent with or exceeding Washington State standards.
• Compiles statistical data and other resident information within program.
• Audits personnel files.
• Provides in-service training to all program staff as directed and creates training manuals as needed.
• Attends and participates in scheduled departmental staff meetings.
• Promotes and models teamwork and collaboration with coworkers.
• Makes appointments and other business arrangements as directed.
• Orders facility supplies and equipment.
• Performs all new employee onboarding.
• Monitors mail system.
• Reviews and tracks all incoming applications for completeness and determines appropriateness for admission.
• Consults with relevant departments and agencies to make appropriate admissions.
• Maintains and monitors contact with referring agencies and related Behavioral Health Organizations (BHO) and Managed Care Organizations (MCO).
• Oversees the scheduling of bed dates.
• Reviews census projections daily in accordance with admission and discharge planning.
• Supports tracking systems for programs data needs.

Benefits

• Medical
• Flexible spending
• Dental
• Vision
• Life
• AD&D
• Disability
• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees