Administrative Assistant II

CNA Insurance • Walnut Creek, CA

6d • $35,000 - $87,100 • Hybrid

About The Position

CNA is seeking an experienced Administrative Assistant II to provide proactive, high-quality administrative and operational support to leaders in its Commercial Underwriting organization. The position helps leaders operate efficiently by managing complex logistics, preparing data-driven materials, and partnering across teams. The successful candidate is organized, detail-oriented, adaptable, and able to work in a fast-paced, collaborative environment while handling sensitive and confidential information discreetly.

The role includes executive and administrative support, broker and agency support, customer service and partnership, and office and project support. The Administrative Assistant manages calendars, meetings, travel, expenses, correspondence, reports, presentations, files, and internal systems; prepares datasets and analysis; coordinates onboarding and agency needs; supports projects and events; and may assist with facilities, supplies, equipment, vendors, invoices, and accounts payable.

Requirements

• Typically 4 or more years of administrative experience, preferably supporting leaders or teams in a professional services or corporate environment.
• Strong written and verbal communication skills, with professional judgment and tone.
• Excellent organizational skills and ability to manage multiple priorities and deadlines.
• Strong interpersonal skills and ability to collaborate across levels and functions.
• Ability to work independently, anticipate needs, and resolve issues proactively.
• Intermediate proficiency in Microsoft 365, including Outlook, Teams, Word, PowerPoint, and Excel.
• Ability to handle sensitive and confidential information with discretion.

Nice To Haves

• Some college coursework, preferably in Business, Accounting, Marketing, or a related field.
• Strong PowerPoint and Excel skills.
• Experience using AI productivity tools such as Copilot or similar, and comfort learning new technologies.
• Familiarity with data analysis or reporting tools such as Power BI or Looker.

Responsibilities

• Provide proactive administrative and logistical support to enable leaders to focus on strategic priorities.
• Manage complex calendars, meeting logistics, and scheduling; anticipate conflicts and resolve issues independently.
• Coordinate end-to-end travel arrangements and process expense reports accurately and on time.
• Draft, prepare, and distribute professional correspondence, reports, presentations, and meeting materials.
• Prepare large datasets, reports, and presentation materials for senior leadership and internal or external meetings.
• Maintain organized electronic files, SharePoint sites, and databases, including version control and file hygiene.
• Handle sensitive and confidential information with discretion and professionalism.
• Provide timely and accurate support related to broker and agency activities, as applicable.
• Update and maintain business opportunities, relationships, and reporting in Salesforce and other internal systems.
• Partner with internal teams to support onboarding, changes, and agency needs.
• Gather data and prepare analyses, reports, and presentations to support business unit priorities.
• Serve as a reliable point of contact for leaders and internal partners, responding promptly and professionally.
• Use sound judgment and initiative to identify solutions and escalate complex issues appropriately.
• Adapt to changing priorities while maintaining a high standard of service and accuracy.
• Assist with special projects, ensuring quality, accuracy, and timely execution.
• Ensure final deliverables are complete, meet quality standards, and achieve intended outcomes.
• Coordinate meetings, events, and team activities as needed.
• May serve as a facilities and office liaison, including supply management, equipment coordination, and vendor support.
• Process invoices, accounts payable activities, and other operational requests as required.

Benefits

• Comprehensive and competitive benefits package intended to support employees’ and family members’ physical, financial, emotional, and social wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed