Administrative Assistant I

Norton Sound Health Corp•Nome, AK

7d•$27 - $35

About The Position

Perform routine administrative duties that require some knowledge of the work unit’s procedures. Serve as a centralized scheduling and patient navigation resource by coordinating appointments, processing documents, answering and directing phone calls, and supporting continuity of care across Nome and regional village clinics. Uphold the organization’s vision, mission, and corporate values, and comply with its policies, procedures, code of conduct, and work rules. The position requires a high school diploma or equivalent. No general or supervisory experience is required, and no credentials are required. The role works in a standard office environment and may involve entering a clinical environment, where exposure to latex, biohazards, or other harmful substances is possible. No travel is required.

Requirements

High school diploma or equivalent.
No general experience required (0 years).
No supervisory experience required (0 years).
General knowledge of typical office technologies, including computers, printers, copiers, fax machines, and typical office software.
Patient/customer service, interpersonal, and communication skills.
Ability to manage time and organize work efficiently.
Ability to follow policies, procedures, and instructions, and communicate with supervisors to ensure understanding.
Ability to understand and manage patient/customer confidentiality.
Above-average customer service skills.
Ability to manage multiple priorities.
Expected to demonstrate integrity, cultural sensitivity, respect for traditional values, continual learning and improvement, compassion, teamwork, pride, professionalism, accountability, cooperation, and consideration of others.

Responsibilities

Perform routine administrative work in the assigned department.
Coordinate appointments as a centralized scheduling and patient navigation resource.
Maintain accurate records and confidential information in accordance with organizational policies and procedures.
Direct callers to the appropriate person or department and operate a multiple-call telephone switchboard console, fax machines, and other office equipment.
Coordinate multiple appointments across different services.
Support patients with their travel needs in conjunction with patient travel.
Manage a high volume of incoming calls.
Greet department visitors and arrange for or meet their needs using exemplary customer service.
Perform other duties as assigned.
Uphold the organization’s vision, mission, and corporate values and comply with its policies, procedures, code of conduct, and work rules.