Administrative Assistant I (211)

Lutheran Services Florida • Crestview, FL

2d • Onsite

About The Position

The Administrative Assistant I provides administrative and program support for the Child Welfare Management Organization (CMO) Program. This is a fully in-person, on-site role supporting a busy Case Management Office in Crestview, Florida, with occasional office support in Shalimar or Milton. The position supports program staff through document management, clerical and secretarial assistance, and maintenance of filing and storage systems.

Requirements

• High school diploma or GED.
• Extensive knowledge of Windows applications, such as Microsoft Word and Excel.
• Ability to type 45 words per minute.
• Ability to set up and maintain an extensive filing system.
• Knowledge of general office operating procedures.
• Sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Ability to work in a fast-paced environment.
• Ability to use a telephone and computer for long periods of time.
• Ability and willingness to present a professional image over the telephone and in person.
• Ability to bend and lift up to 20 pounds may be required.

Nice To Haves

• Progressively responsible administrative and clerical support experience in a professional office is preferred.

Responsibilities

• Organize and maintain accurate documentation for CMO program client files and related documents.
• Provide administrative support, including drafting correspondence and copying, scanning, faxing, mailing, and filing materials.
• Answer phone calls promptly and appropriately; record and forward messages or assist with referrals when appropriate.
• Monitor and track program documents within the program service area.
• Prepare and maintain program mailing lists in the database system.
• Prepare, organize, and close client file folders.
• Participate in Case Plan Conferences by editing draft case plans as directed by legal and case management staff.
• Participate in in-service training, staff meetings, and other required trainings.
• Maintain file storage and other work areas.
• Provide document filing, file storage, and file retrieval services for CMO program staff.
• Provide secretarial and administrative support to program staff.
• Maintain effective working relationships with staff members and adhere to LSF personnel policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Telehealth with 24/7 online access to doctors.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays plus one floating holiday.
• Generous paid time off policy starting at 16 working days per year; Head Start employee schedules may differ.
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.
• Growth opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED