Administrative Assistant I (211)

Lutheran Services Florida • Crestview, FL

2d • Onsite

About The Position

Lutheran Services Florida is seeking an Administrative Assistant I to provide administrative and program support for its Child Welfare Management Organization (CMO) Program. The position supports a busy Case Management Office in Crestview, Florida, with occasional office support in Shalimar or Milton. It is fully in person, on site, Monday through Friday.

The role maintains and organizes CMO client files and program documentation; handles office correspondence, copying, scanning, faxing, mail, filing, and phone calls; tracks program documents; maintains database mailing lists; and prepares, organizes, and closes client file folders. The Administrative Assistant also edits draft case plans as directed by legal and case management staff, participates in required training and meetings, and maintains file storage or other work areas.

The position requires a high school diploma or GED, extensive knowledge of Windows applications such as Microsoft Word and Excel, typing at 45 words per minute, and the ability to establish and maintain an extensive filing system. Progressively responsible administrative and clerical support experience in a professional office is preferred. Candidates must demonstrate sensitivity to the cultural and socioeconomic characteristics and needs of the service population.

Requirements

• High school diploma or GED.
• Extensive knowledge of Windows applications, including Microsoft Word and Excel.
• Ability to type 45 words per minute.
• Ability to set up and maintain an extensive filing system.
• Knowledge of general office operating procedures.
• Demonstrated sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Ability to work in a fast-paced environment.
• Ability to use a telephone and computer for long periods of time.
• Ability and willingness to present a professional image over the telephone and in person.
• Bending and lifting up to 20 pounds may be required.

Nice To Haves

• Progressively responsible administrative and clerical support experience in a professional office.

Responsibilities

• Organize and maintain accurate documentation for CMO program client files and related documents.
• Provide administrative support, including drafting correspondence, copying, scanning, faxing, mailing, and filing.
• Answer phone calls promptly and appropriately; record and forward messages or assist with referrals when appropriate.
• Monitor and track program documents within the program service area.
• Prepare and maintain program mailing lists in the database system.
• Prepare, organize, and close client file folders.
• Participate in Case Plan Conferences by editing draft case plans according to direction from legal and case management staff.
• Participate in in-service training, staff meetings, and other required training.
• Maintain file storage and other work areas.
• Provide document filing, file storage, and file retrieval services for CMO program staff.
• Provide secretarial and administrative support to program staff.
• Maintain effective working relationships with staff members.
• Adhere to LSF personnel policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 24/7 online access to doctors through telehealth.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays and one floating holiday.
• Paid time off starting at 16 working days per year; Head Start employees may have a different paid time off and holiday schedule.
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED