Administrative Assistant / Front Desk

Cerebrocare • Amarillo, TX

3d • $15 - $22

About The Position

The Front Desk Administrator is the first point of contact for patients, visitors, and callers at Us Neuro. The role supports an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and helping maintain a smooth daily clinic workflow in a neurology setting.

Us Neuro specializes in diagnosing, evaluating, and treating traumatic brain injuries, concussions, and related neurological conditions. Its multidisciplinary team uses advanced diagnostic testing, evidence-based treatment approaches, and individualized care plans, collaborating with neurologists, neuropsychologists, therapists, and other healthcare professionals to provide coordinated, patient-centered care.

The position supports specialized neurological care in a collaborative clinical environment and contributes to patients’ recovery journeys following brain injury.

Requirements

• High school diploma or equivalent.
• Strong verbal and written customer service and communication skills.
• Proficiency with scheduling systems, EHR platforms, and basic office software.
• Ability to multitask and remain calm in a fast-paced healthcare environment.
• Strong organizational and time-management skills.
• Attention to detail and accuracy in data entry.
• Team-oriented approach and proactive problem-solving.

Nice To Haves

• Previous experience in a medical office, front desk, or administrative role is preferred.

Responsibilities

• Greet patients and visitors professionally and compassionately.
• Manage patient check-in and check-out processes.
• Answer and route incoming phone calls and emails promptly.
• Address patient questions about appointments, paperwork, and general clinic information.
• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
• Maintain accurate patient demographic and insurance information in the EHR.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Collect co-pays and process payments according to clinic policy.
• Communicate schedule changes with providers, clinical staff, and patients.
• Maintain an organized, welcoming reception area.
• Assist with administrative tasks, including scanning, filing, and data entry.
• Support clinic policies, HIPAA compliance, and patient confidentiality standards.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Paid time off
• Paid holidays
• Room for growth
• Direct employee status with Cortex TBI
• Compensation commensurate with experience, qualifications, and clinical responsibilities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED