Front Desk Administrative Assistant

LIBERTY COMPANY INSURANCE BROKERS LLC•Los Angeles, CA

11d•$20 - $25•Onsite

About The Position

The Liberty Company is seeking a Front Desk Administrative Assistant for its Woodland Hills, California office. The role supports front desk operations, backs up incoming telephone calls, greets clients and visitors, processes mail, and provides administrative assistance to sales, service, accounting, and management departments. The assistant is expected to maintain a friendly, attentive, professional, and service-oriented environment, including keeping the lobby and office presentable. Additional office support includes managing reception inboxes and voicemails; handling incoming and outgoing mail and faxes; supporting use of the Agency Management System; preparing insurance-related print requests; assisting with office supplies and special projects; and processing daily remote bank deposits. The position is in-office Monday through Friday, 8:30 a.m. to 5:00 p.m. PT.

Requirements

High school diploma or equivalent.
1–2 years of administrative or customer service experience.
Experience with Microsoft Office, Windows, the Internet, and Excel.

Nice To Haves

Insurance industry experience.
Entry-level accounting skills.

Responsibilities

Maintain a friendly and attentive approach when interacting with clients, visitors, callers, and colleagues.
Back up incoming telephone calls, direct callers to appropriate personnel or voicemail, and take and forward messages as needed.
Provide clients with telephone numbers for insurance companies to report claims or make payments.
Greet clients and visitors and direct them to the appropriate people.
Maintain a professional, polished, service-oriented image, including keeping the lobby and office clean and presentable.
Sort, scan, upload, and route mail and documents to the correct departments.
Process incoming and outgoing mail and faxes, including mail retrieved from carrier websites.
Manage the reception inbox and voicemails.
Use the Agency Management System to support office workload and route customers to the appropriate personnel.
Attach unassigned Policy and Accounting Download Transactions in the Agency Management System.
Assist with ordering office supplies as needed.
Prepare and process print requests, including ID cards, Certificates of Insurance, Evidence of Property insurance, and proposals.
Participate in special projects and perform other duties as needed.
Process daily remote bank deposits, including scanning and posting incoming payments.