Administrative Assistant, Enrollment Management

Muhlenberg College • Allentown, PA

3d • Onsite

About The Position

This person provides administrative support to the Enrollment Management division with a specific focus on ensuring a welcoming, personalized experience for students and families, as well as assisting other visitors to Haas. This role supports both the Scholarships and Financial Aid team and the Admissions Operations team.

Requirements

• Minimum of 2-4 years of progressively responsible experience in an office environment preferred.
• Customer service mindset, professional demeanor, and clear written and oral communication skills.
• Demonstrated ability to manage and organize office functions; ability to multi-task and meet deadlines is essential.
• Proficiency with spreadsheet software; familiarity with Google Suite preferred.
• Willingness to learn Slate and PowerFAIDS record systems.
• Discretion with confidential documents and financial information, and compliance with all relevant regulations.
• Sensitive to and supportive of the needs and experiences of others through the use of empathy and good judgment.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Must be able to bend, stoop, and reach.

Nice To Haves

• Previous experience in an academic environment is a plus

Responsibilities

• Serves as a first contact in both the Offices of Scholarships and Financial Aid and Admissions; helps create and maintain a positive, customer service-oriented office atmosphere where all visitors feel welcomed.
• Receives, responds, and directs inquiries by telephone, email, or in person; manages appointments with Director and Senior Assistant Director of Financial Aid.
• Provides administrative support for the daily operations of the Scholarships and Financial Aid Office, including: –Entering data derived from financial aid documents and award information –Maintaining department files, including computer records. –Preparing correspondence, reports, forms, and other material from notes or rough drafts.
• Assists students and parents with understanding the financial aid process and completing financial aid forms; exercises independent judgment in response to inquiries regarding financial aid applications.
• Participates in all large campus enrollment events fulfilling duties as assigned by the Senior Assistant Director of Admissions/Events.
• Works closely with other campus offices (Student Accounts, Business Office, Registrar, etc.) as needed to effectively support office functions.
• Assists with the student employment program, student work eligibility, and monthly student payroll.
• Assists in government verification procedures (e.g., processing State grant rosters, helping to correct discrepancies found in aid documents, etc.)
• Manages and directs student workers as needed.
• Assists with Admissions data entry as directed.
• Undertakes other duties as assigned by the Director of Scholarships and Financial Aid or Admission Operations Manager.

Benefits

• Muhlenberg College is an Equal Opportunity Employer. All employees are expected to support Muhlenberg's commitment to function as a diverse, caring, inclusive community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed