Administrative Assistant/Concierge

HumanGood • Santa Barbara, CA

2d • Onsite

About The Position

Under general supervision of the Health Services Administrator, the Administrative Assistant/Concierge provides administrative and clerical support for the Health Center. Providing support to visitors and guests into the Health Center. May provide some support with intake functions, admission contracts, room readiness, tours, and other clerical duties including support front office duties with outstanding service. This position will support administrative and front office cubbies by providing excellent hospitality and customer service, as the first impression for all visitors coming to the Health Center. Will manage both external and internal calls; provide an overview of health center information to those inquiries in support of the marketing and sales efforts. Will assist with resident services such as transportation, mail, and deliveries and the coordination of visitors. Provides clerical support for Health Center admission policies and procedures in cooperation with the Health Center Administrator to meet company standards and governmental regulations.

Requirements

• Strong communication, organization negotiation and public relation skills
• Effective problem solving and decision-making skills
• Proficient with the PC including the MS suite of products
• Time management skills

Responsibilities

• Referral Intake: timely response to incoming referrals, referral review, confirming financial qualifications, obtaining authorizations for applicable insurances, confirming admission qualifications by utilizing the admission "green, yellow, red" decision tree, admission accept or deny communication in portal, and/or with discharge planners.
• Clerical: Preparing admission contract packets and related forms, compliance with signing in for admission/move in, admission related phone calls, tours, IDT communication about new admits, ensure room readiness, welcoming patient, setting up a new patient in EHR, and other related tasks.
• Adheres to HIPPA privacy rules and company policies, procedures and practices which require that resident-identifiable health information will only be used to perform the essential functions of the job.

Benefits

• Health, Dental and Vision Plans
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed