Concierge Assistant

Boston Consulting Group•Atlanta, GA

1d•Onsite

About The Position

The Concierge Assistant role is an exciting opportunity for a hospitality-minded professional to serve as the face of BCG’s Nexus Atlanta office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision of the Office Experience Senior Manager, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values.

Requirements

Creating a welcoming, professional environment and delivering exceptional, high quality service with a hospitality mindset
Exercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changes
Communicating effectively - both written and verbal - with warmth, clarity, and confidence
Managing multiple priorities with strong organizational and time management skills
Make effective use of downtime by identifying opportunities to assist If needed
Maintaining meticulous attention to detail and accuracy in a fast-paced setting
Collaborating seamlessly with team members and building strong relationships across all levels
Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience
Handling sensitive information with a high degree of integrity, discretion, and confidentiality
Adapting easily to changing priorities and demonstrating flexibility and composure under pressure
Representing BCG’s values through a positive, professional demeanor and a client-first approach
Bachelor’s degree strongly preferred
0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment
Strong service orientation and hospitality mindset
Excellent communication and organizational skills
Attention to detail and ability to multitask
Proficiency in Microsoft Office Suite and willingness to learn new systems
Ability to work periodic overtime as needed and be in office 5 days a week

Responsibilities

Greeting and directing visitors to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom)
Greeting vendors daily to ensure a smooth experience
Assisting employees and visitors in navigating the space and using the desk reservation system; escorting visitors as needed
Handling guests’ individual needs during their visit, including office assignments and other administrative requests
Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access.
Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately
Support internal reporting and documentation by preparing summaries, presentations, and maintaining organized records for leadership and team use
Compile and share weekly office operations recaps, ensuring alignment on priorities, decisions, and outstanding tasks
Coordinate package pick-up with staff members
Answering Concierge phone and directing calls accordingly
Assisting with basic IT requests (e.g., guest Wi-Fi login details)
Ordering employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols
Providing Information to visitors upon arrival Including validating parking upon request
Maintain the concierge meeting calendar
Supporting functional teams with large-scale meetings or events, including room management
Maintaining general cleanliness of the Concierge areas
Updating and maintaining office digital signage
Assisting with general office projects (e.g., printing and ordering) as needed

Benefits

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis