Administrative Assistant 1
About The Position
The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Assistant 1 to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. We're seeking an exceptional individual who is respectful, positive, and passionate about supporting families throughout their child support journey. If you have a passion for helping others, this job is for you!
Requirements
- Critical thinking skills and executing complex tasks independently.
- Customer service, including de-escalation of conflictual or adversarial situations.
- Excellent oral and written communication and report composition.
- Teamwork, collaboration, and consultation.
- Managing multiple deadlines.
- Extreme accuracy in mathematical calculations and timelines.
- Graduation from an accredited four-year college or university with a bachelor's degree in any field.
- A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.
- Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant.
Responsibilities
- Obtain information from a wide variety of sources including written materials, telephone conversations, and computer databases and read and interpret the information as it pertains to the Child Support Services Program.
- Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Services program and apply it to child support casework.
- Provide customer service and interact with people of various social, cultural, economic, and education backgrounds for the purposes of managing assigned casework and providing quality customer service to internal and external customers.
- Analyze information objectively; use sound judgement and critical thinking to make a reasoned judgment.
- Sort, scan, and index physical mail and retrieve electronic mail from e-mail system.
- Respond to customer inquiries and provide detailed or complex answers verbally and in writing.
Benefits
- Health, Dental, and Vision Coverage
- Paid Time Off (vacation, sick leave, paid holidays)
- Retirement Plans (IPERS, Retirement Investors Club)
- Flexible Spending Accounts (medical and dependent care)
- Life insurance
- Long-term disability insurance
- Employee Assistance Program
- Employee Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
