Administrative and Program Manager

Verland CLA • Moon Township, PA

2d • Onsite

About The Position

The Administrative and Program Manager is responsible for providing high-level administrative, billing, compliance, and data management support to the CLA (Community Living Arrangements) program. This role ensures accurate billing, documentation integrity, staff compliance tracking, and efficient office operations.

Requirements

• Strong data entry and processing accuracy.
• Excellent organization and multitasking abilities.
• Strong communication and customer service skills.
• Ability to work independently in a fast-paced environment.
• Proficiency with Microsoft 365; EHR experience preferred.
• High school diploma/GED; Associate degree preferred.
• 2–3 years administrative, billing, or data entry experience.
• Healthcare or insurance industry experience preferred.

Nice To Haves

• EHR experience preferred.
• Associate degree preferred.
• Healthcare or insurance industry experience preferred.

Responsibilities

• Phone and voicemail management.
• Meeting scheduling and Outlook calendar management.
• Office support including inventory, supplies, mail, printing, and organization.
• Liaison support with CLA and Verland administrative staff.
• Filing systems for billing, invoices, charts, reports, compliance.
• Document creation including spreadsheets, trainings, and forms.
• Intranet content posting for CLA.
• Note taking during CLA meetings as directed.
• Assist billing and program staff with service units for CLA individuals/liaison between CLA and AE.
• Liaison with CLA and CAO regarding waiver renewal/ recertification.
• Create, update, maintain, and discharge charts from ICM.
• Maintain master client list and CLA database.
• Track monthly reporting and cross-reference documentation.
• Support paperless documentation initiatives.
• Residential staff tracking (trainings, medical requirements, licenses).
• Monthly background checks (SAM, MediCheck, Exclusions).
• QA/inspection tracking for fire drills, inspections, forms.
• Collect, compile, and analyze administrative, compliance, and training data.
• Produce reports, charts, and dashboards.
• Improve documentation workflows and digital processes.
• Maintain policy and procedure documentation.
• Assign therapists in HCSIS.
• Assist with incident management, regulatory compliance, HRST tasks.
• Support CLA leadership as needed.

Benefits

• Health (UPMC), Dental and Vision Insurances (1st of the month following 30 days from start date)
• Healthcare Flexible Spending Account (HSA)
• 403b – Traditional and Roth with Company Match
• Tuition Reimbursement (for core positions)
• Competitive PTO Plan
• 8 Paid Holidays
• Incentive in lieu of Medical coverage
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED