ADMINISTRATIVE AND FAMILY SERVICES COORDINATOR

LOGAN Community Resources, Inc.•Benton Heights, MI

About The Position

The Administrative and Family Services Coordinator for Michigan oversees intake coordination, family services, and site administration at LOGAN autism services sites in Michigan. The coordinator is the first point of contact for families seeking autism services and helps them find appropriate services through LOGAN or elsewhere in the community. The position also supports site Directors with daily administrative responsibilities and supervises Michigan Autism Learning Center Administrative Assistants. The coordinator maintains waiting lists, helps families begin services, supports audits and billing-related administration, identifies site maintenance needs, and develops site-specific procedures with a supervisor. The role also supports outreach and marketing, family support groups, autism training and events, website and email content, volunteer support, and timely responses to inquiries. The position includes responsibility for the health, safety, dignity, and human rights of individuals served, and for representing LOGAN positively in the community. LOGAN is a nonprofit organization serving the Michiana community. It supports people with intellectual and developmental disabilities and their families in achieving their desired quality of life, with a vision of a community where everyone can reach their full potential.

Requirements

High school diploma or GED equivalent.
Strong knowledge of and experience with Autism Spectrum Disorders and other developmental disabilities.
Knowledge of autism resources in Michigan.
Strong communication ability.
Highly organized.
Ability to sit and use a computer keyboard.
Ability to kneel, bend, and reach.
Ability to lift 50 pounds.
Reliable transportation to travel between centers during the day.
Job duties may involve contact with body fluids; LOGAN provides training and offers Hepatitis B vaccination at no cost.

Responsibilities

Serve as the first point of contact for families of individuals seeking services through LOGAN.
Help families begin LOGAN services through site tours, intake paperwork, benefit checks, and scholarship applications when appropriate.
Assist families in locating appropriate services outside LOGAN when appropriate.
Maintain Michigan service waiting lists, contact families for updates, and inform them of their current waiting-list status.
Support Directors with site administration, including providing accurate information to accounting for billing and checking with families to ensure insurance or payment changes are reflected in records.
Inspect sites for anticipated maintenance needs and communicate them to appropriate LOGAN personnel.
Coordinate and manage audits for Michigan sites and support communication of Michigan Medicaid requirements across sites.
Develop site-specific procedures with the supervisor to enhance the work environment.
Collaborate with Directors and the marketing department to promote LOGAN services, including hosting community members and attending community or informational fairs.
Coordinate family support groups.
Maintain an up-to-date directory of area professionals, services, and resources.
Help coordinate autism training, conferences, and workshops, including arranging speakers, reserving rooms and audiovisual equipment, managing reservations, and providing attendance certificates.
Provide relevant content for the Autism Services website and email communications.
Work with the marketing department to maintain supplies of brochures and informational materials.
Support volunteers assigned to the Autism Center.
Answer phone calls and emails promptly and follow up on inquiries in a timely manner.
Supervise Michigan Autism Learning Center Administrative Assistants, including handling timecards, disciplinary matters, and annual reviews as needed.
Assist with expense tracking and corporate card use as needed.
Protect the health and safety, dignity, and human rights of individuals served; advocate for them and represent LOGAN positively in the community.
Model good employee practices, including excellent attendance and adherence to LOGAN policies.
Perform other duties as assigned by the supervisor.

Benefits

Accruing paid time off and holiday pay.
Medical, dental/orthodontia, and vision plans.
Prescription cost assistance program and KISx Card for optimal surgical procedures.
Traditional and Roth 403(b) retirement plans, with company match of up to 3% after one year of service.
Employee Assistance Program (EAP).
Flexible Spending Account (FSA).
Long-term disability and supplemental insurance plans, including short-term disability, critical illness, accidental coverage, and accidental death and dismemberment.
$15,000 company-paid life insurance.
Full-time employees are eligible for the Public Service Loan Forgiveness Program.
Employee referral incentive for qualifying positions.