ADMINISTRATIVE AND FAMILY SERVICES COORDINATOR

LOGAN Community Resources, Inc.•South Bend, IN

About The Position

The Administrative and Family Services Coordinator – Michigan coordinates intake, family services, and site administration at LOGAN autism services sites in Michigan. The coordinator is the first point of contact for families seeking autism services and helps them identify appropriate services through LOGAN or elsewhere in the community. The role also supports directors with daily administrative responsibilities, manages site audits, and supervises Michigan Autism Learning Center administrative assistants. The coordinator supports families through site tours, intake paperwork, benefit checks, and scholarship applications when appropriate; maintains waiting lists and keeps families informed of their status; and coordinates family support groups, autism training, conferences, and workshops. The role also assists with community outreach and marketing, maintains a directory of local professionals and resources, contributes content for website and email communications, supports volunteers, and responds promptly to calls and inquiries. LOGAN is a nonprofit organization serving people with intellectual and developmental disabilities and their families in the Michiana community. Its stated aim is to help individuals achieve their desired quality of life and reach their full potential. Employees are expected to work with respect, kindness, honesty, loyalty, and quality, and to support the health, safety, dignity, and human rights of the individuals served.

Requirements

High school diploma or GED equivalent.
Strong knowledge of and experience with Autism Spectrum Disorders and other developmental disabilities.
Knowledge of autism resources in Michigan.
Strong communication ability.
Highly organized.
Ability to sit and use a computer keyboard.
Ability to kneel, bend, and reach.
Ability to lift 50 pounds.
Reliable transportation to travel between centers during the day.

Responsibilities

Serve as the first point of contact for families seeking services through LOGAN.
Help families begin services, including arranging site tours, completing intake paperwork, facilitating benefit checks, and assisting with scholarship applications when appropriate.
Help families identify appropriate services outside LOGAN when appropriate.
Maintain Michigan service waiting lists, regularly contact families for updates, and inform them of their current status.
Support site directors with administrative responsibilities, including providing accurate billing information to accounting and confirming that changes to families’ insurance or payment status are reflected in records.
Inspect sites regularly for potential maintenance needs and communicate those needs to appropriate LOGAN staff.
Coordinate and manage audits for Michigan sites and support communication of Michigan Medicaid requirements across sites.
Develop site-specific procedures with the supervisor to improve the work environment.
Collaborate with directors and the marketing department to promote LOGAN services, including hosting community members and attending community or informational fairs.
Coordinate family support groups.
Maintain an up-to-date directory of area professionals, services, and resources.
Assist with coordinating autism training, conferences, and workshops, including arranging speakers, reserving rooms and audiovisual equipment, handling reservations, and providing attendance certificates.
Provide relevant content for the Autism Services website and email communications.
Work with the marketing department to maintain supplies of brochures and informational materials.
Support volunteers assigned to the Autism Center.
Respond to phone calls and emails in a timely manner and promptly follow up on inquiries.
Supervise Michigan Autism Learning Center administrative assistants, including handling timecards, disciplinary issues, and annual reviews as needed.
Assist with expense tracking and corporate card use as needed.
Perform other duties assigned by the supervisor.
Protect the health and safety, dignity, and human rights of individuals served and advocate on their behalf.
Represent LOGAN positively in the community and model good employee practices, including excellent attendance and adherence to LOGAN policies.

Benefits

Accruing paid time off and holiday pay.
Medical, dental/orthodontia, and vision plans.
Prescription cost assistance program and KISx Card for surgical procedures.
Traditional and Roth 403(b) retirement plans, with company match of up to 3% after one year of service.
Employee Assistance Program.
Flexible Spending Account.
Long-term disability and supplemental insurance plans, including short-term disability, critical illness, accident, and accidental death and dismemberment coverage.
$15,000 company-paid life insurance.
Full-time employees are eligible for the Public Service Loan Forgiveness Program.
Employee referral incentive for qualifying positions.
Hepatitis B vaccination offered at no cost to the employee.