Administration Clerk

Bakemark•Long Island, NY

About The Position

Under direct supervision, the Administration Clerk processes incoming orders from the Sales force, customers, and BAKEMARK affiliates. The role also supports customer service, credit and collections, invoicing, order administration, and general office operations. The clerk treats internal and external customers with dignity and respect and follows company policies, procedures, and safety rules. Other duties may be assigned as needed to support company goals and objectives.

Requirements

High school diploma or equivalent.
1–3 years of administrative experience.
Proficiency in Microsoft Office, including Excel.
Strong attention to detail and organizational skills.

Nice To Haves

Administrative experience in manufacturing or warehousing is preferred.
Experience with inventory systems is a plus.
Bilingual Cantonese- or Spanish-speaking candidates are strongly encouraged to apply.

Responsibilities

Download PSP orders into the NDS system after reviewing and correcting the ROE Edit List.
Manually enter orders into the NDS or PSP system when necessary.
Review and correct the Order File Status Report.
Transfer order files for routing.
Notify customers or sales representatives about customer item outs.
Provide customers with COAs and Spec Sheets as necessary.
Invoice credit memos daily.
Answer telephone calls and direct them to the appropriate person.
Research inquiries from customers, Sales Representatives, and BAKEMARK affiliates.
Provide backup for Will-Call and other positions as directed by the Supervisor.
Provide vacation relief for Sales Representatives.
File documents as directed.
Assist the Office Supervisor with back-office duties as needed, including cash handling and NDS data input.
Treat internal and external customers with dignity and respect.
Follow company policies, procedures, and safety rules.