Admin Support Specialist

Ice Town•Glendale Heights, IL

3d•$20 - $25•Onsite

About The Position

Ice Town is seeking an organized, customer-focused Admin Support Specialist to help keep their branch running smoothly while supporting customers, technicians, and the office team. This role involves a variety of tasks, making each day a little different.

Requirements

Exceptional communication, customer service, and problem-solving skills.
Ability to work independently, stay organized, and manage time effectively.
Ability to balance multiple priorities in a fast-paced environment.
Flexibility and willingness to learn and embrace new challenges.
1-2 years of administrative, customer service, or related professional experience.
Successful completion of a pre-employment drug screen and criminal background check.
Must be at least 18 years of age.

Nice To Haves

Prioritize safety in all you do.
Collaborate and support others.

Responsibilities

Answer incoming calls and emails, provide accurate information, and deliver outstanding customer service.
Schedule and dispatch service technicians using dispatching software, communicating schedule updates, job statuses, and changes.
Create, update, and manage service work orders, including equipment information, service notes, billing details, and customer quotes or estimates.
Assist customers with service scheduling, equipment intake, billing questions, and invoice follow-up.
Maintain accurate customer, service, and billing records within the ERP platform.
Support daily office operations by scanning documents, organizing files, sorting mail, and maintaining records.
Assist with office procedures and administrative tasks to ensure branch efficiency.
Act as a safety advocate by following and promoting accident prevention and safety procedures.