Admin Supervisor - Patient Services

Tenet•Detroit, MI

6d•Onsite

About The Position

The Admin Supervisor - Patient Services serves as an administrative liaison and resource for management and staff, particularly on off shifts, weekends, and holidays. The role provides on-site problem solving, facilitates decision-making related to nursing practice, supports patient services across shifts, and may require availability for call and work at various facilities. The supervisor helps ensure high-quality patient care, effective operations, compliance with applicable requirements, and achievement of organizational goals. The position collaborates with nursing and other health care disciplines to support patient outcomes, staffing, staff development, and policy implementation. It also participates in performance improvement, committees, organizational activities, and compliance efforts. The role adheres to DMC Customer Service Standards and supports the DMC mission, vision, values, teamwork, continuous improvement, and supplier-diversity objectives.

Requirements

Bachelor of Science degree in Nursing, or enrollment/documented intent to complete a BSN within two years, or eight or more years of current equivalent clinical experience.
More than two years of progressively responsible nursing experience.
License to practice as a Registered Nurse (RN) in Michigan.
Analytical ability and clinical knowledge to make recommendations concerning departmental policies, goals, budgets, and staffing needs.
Ability to adapt work practices, priorities, procedures, and schedules to changing conditions.
Ability to work effectively in a complex patient-care environment, manage multiple or changing priorities, and handle related stress.
Ability to adapt to technologies used in the work environment.
Interpersonal skills to communicate effectively, provide leadership, and maintain productive relationships with departments, medical staff, and the community.
Leadership and educational skills to help meet staff needs in accordance with departmental goals and objectives.
Willingness to contribute meaningfully to the work environment through behavior and attitude.
Specialized clinical knowledge and analytical ability to facilitate patient care accurately.

Nice To Haves

Management experience.

Responsibilities

Act as an administrative liaison between administration, patient care staff, and other departments on off shifts, weekends, and holidays.
Make staff-placement and patient-placement decisions as needed, assign pool and agency staff, and facilitate interdepartmental problem solving.
Remain visible and accessible to staff and promote shared decision-making.
Collaborate with health care disciplines to facilitate patient services on all shifts and weekends.
Interpret and facilitate implementation of hospital and nursing policies and procedures.
Participate in staff development and collaborate with nursing education and research, clinical nurse specialists, unit management teams, and other resources to provide educational programs.
Conduct rounds in patient care areas, evaluate progress toward patient outcomes, and intervene appropriately.
Adjust staffing with unit management or charge nurses, considering patient population and staff skill mix.
Monitor staff interactions with patients, families, and the public.
Serve as a patient-care resource and respond to emergencies, coordinating adequate staffing and patient transfers to appropriate areas.
Assist with staff orientation and training, provide input for staff evaluations, and mentor new staff.
Collaborate with management and staff to meet unit goals.
Initiate disciplinary action when indicated and communicate relevant information to the manager.
Serve on committees and participate in organizational activities as appropriate.
Participate in performance-improvement activities, including data collection.
Share accountability with the institution for maintaining competency.
Monitor activities to ensure compliance with laws, government regulations, JCAHO requirements, and DMC policies; implement audit recommendations as directed.
Help ensure hospital departments achieve supplier-diversity objectives.
Be available for call and, as required, work at various facilities.