Admin Supervisor - Patient Services

Tenet Healthcare•Detroit, MI

6d•Onsite

About The Position

The supervisor serves as a liaison on a designated shift and as a resource for management and staff, providing on-site problem solving for management and administrative staff. The role facilitates and validates decision-making regarding nursing practice, assists in developing policies and procedures, and participates in the education and development of patient care staff. The supervisor is expected to support continuous improvement, teamwork, and the mission, vision, values, and Customer Service Standards of the DMC. The position monitors compliance with applicable laws, government regulations, JCAHO requirements, and DMC policies, and implements audit recommendations as directed. On off shifts, weekends, and holidays, the supervisor acts as the administrative liaison among administration, patient care staff, and other departments; supports staffing and patient placement decisions; and facilitates interdepartmental problem solving. The role collaborates with health care disciplines to facilitate patient services, rounds on patient care areas, evaluates progress toward patient outcomes, and responds to emergencies. The supervisor may be required to work at various facilities and must be available for call. The supervisor also supports staff development, orientation, training, mentoring, and evaluation; monitors staff interactions with patients, families, and the public; initiates disciplinary action when indicated; participates in committees and performance improvement activities; and shares accountability for maintaining competency. DMC Harper University Hospital is a specialty referral hospital known for clinical expertise and innovative research, with Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention, and heart failure.

Requirements

Bachelor of Science degree in Nursing, or enrollment/documented intent to complete a BSN within two years, or eight or more years of current equivalent clinical experience.
More than two years of progressively responsible nursing experience.
Current license to practice as a Registered Nurse (RN) in Michigan.
Analytical ability and clinical knowledge to make recommendations concerning departmental policies, goals, budgets, and staffing needs.
Ability to change work practices, priorities, procedures, and schedules in response to changing conditions.
Ability to work effectively in a complex environment, handle multiple or changing priorities, and manage stress in a patient-care setting.
Ability to adapt to technologies used in the work environment.
Interpersonal and communication skills to provide leadership and maintain productive relationships with departmental personnel, other departments, medical staff, and the community.
Leadership and educational skills to help meet staff needs in accordance with departmental goals and objectives.
Willingness to contribute meaningfully to the work environment, demonstrated through behavior and attitude.
Specialized clinical knowledge and analytical ability to facilitate patient care accurately.
Availability for call.
May be required to work at various facilities.

Nice To Haves

Management experience.

Responsibilities

Act as an administrative liaison between administration, patient care staff, and other departments on off shifts, weekends, and holidays.
Make staff-placement and patient-placement decisions as needed, assign pool and agency staff, and promote shared decision-making.
Facilitate interdepartmental problem solving and maintain visibility and accessibility to staff.
Collaborate with health care disciplines to provide optimal patient care and facilitate patient services across shifts and weekends.
Interpret and facilitate implementation of hospital and nursing policies and procedures.
Participate in staff development and collaborate with nursing education and research, clinical nurse specialists, unit management teams, and other resources to provide staff education.
Conduct rounds in patient care areas, evaluate progress toward patient outcomes, and intervene appropriately.
Adjust staffing with unit management or charge nurses, considering patient population and skill mix.
Monitor staff interactions with patients, families, and the public.
Serve as a resource for patient care.
Respond to emergencies, collaborate with unit staff to ensure adequate staffing, and facilitate patient transfers to appropriate areas.
Assist with staff orientation and training, provide input for staff evaluation, and mentor new staff.
Collaborate with management and staff to meet unit goals.
Initiate disciplinary action when indicated and communicate relevant information to the manager.
Serve on committees and participate in organizational activities as appropriate.
Participate in performance improvement activities, including data collection.
Share accountability with the institution for maintaining competency.
Monitor compliance with laws, government regulations, JCAHO requirements, and DMC policies; implement internal and external audit recommendations as directed.
Help ensure hospital departments achieve supplier-diversity objectives.
Adhere to DMC Customer Service Standards and use six leadership actions.