Admin Services Coordinator - Care Coordination Division - 100%

UIOWA•Iowa City, IA

12h•Onsite

About The Position

The University of Iowa Health Care’s Care Coordination Division (CCD) is seeking an Admin Services Coordinator to support the division as an extension of the patient’s care team. The position reports directly to the Administrative Services Specialist and follows standards for attendance, documentation, continuous quality improvement, statistics, policies and procedures, and the Code of Ethics. The coordinator arranges patient transportation and lodging with vendors at the request of social workers and nurses, triages the divisional ACD patient line and transportation or lodging needs through the Epic tool, and communicates reservation details to patients’ care teams. The role also manages the CCD general email box and incoming faxes, handles office duties and patient gift-funding requests, maintains funding records, serves as the primary departmental purchasing agent, and supports data collection, documentation, communication tools, and training. Additional responsibilities include troubleshooting transportation or lodging issues, communicating team processes, maintaining professional relationships with vendors, supporting new processes and office coverage, and completing other tasks assigned by CCD leadership. This is a regular salaried position located in Iowa City, Iowa. The schedule is Friday through Monday, 10-hour shifts from 8:00 a.m. to 6:30 p.m. Benefits include paid vacation and sick leave, health, dental, life, and disability insurance options, and employer contributions to retirement plans. Applicants must upload a resume and cover letter and mark each as a “Relevant File.” Successful candidates must self-disclose conviction history and are subject to a criminal background check and credential and education verification. Up to five professional references may be requested later in the recruitment process.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience.
At least 1 year of administrative support experience.
Excellent written, verbal, and interpersonal communication skills.
Ability to manage multiple concurrent objectives, projects, groups, or activities, and make effective judgments about prioritization and time allocation.
High attention to detail and problem-solving skills.
Proficiency in computer software applications and Microsoft Office Suite, including Excel, Word, Calendar, and PowerPoint.

Nice To Haves

Previous experience working in EPIC.
Professional demeanor and attitude.
Ability to multitask with a strong commitment to time management.
Well-organized and detail-oriented.
Excellent written and verbal communication.
Relationship-building skills.

Responsibilities

Coordinate with vendors, such as cab, bus, and ambulance providers, to arrange patient transportation and/or lodging at the request of social workers or nurses.
Triage the divisional ACD patient line.
Manage the CCD general email box, including triaging incoming faxes.
Perform miscellaneous office duties, such as mail preparation and facilities requests.
Manage and prepare patient gift-funding requests in accordance with policy.
Maintain current records of funding, which may include patient, payor, or vendor information.
Serve as the primary departmental purchasing agent.
Assist with data collection, entry, and documentation as assigned.
Maintain communication tools, such as the SharePoint site.
Assist with training as needed.
Complete other financial or office responsibilities delegated by CCD leadership.
Triage transportation and/or lodging needs through the Epic tool.
Communicate reservation details effectively to the patient’s care team.
Troubleshoot transportation or lodging issues that arise.
Communicate CCD team processes or procedures effectively.
Represent the integrity of UI Health Care and CCD when collaborating with external vendors and maintain appropriate relationships with them.
Assist with implementing new processes at the direction of a supervisor or leadership.
Use UI Health Care resources prudently to meet service needs.
Maintain current learning about equipment and software, such as EPIC and Microsoft Suites, as needed to perform job duties.
Complete other projects or tasks assigned by leadership.
Serve as backup for main office duties as needed.