Social Work Manager - Care Coordination Division - 100%

UIOWA•Iowa City, IA

13d•Onsite

About The Position

The University of Iowa Health Care is seeking a Social Work Manager for its Adult Care Coordination Division. The position manages and supervises staff, programs, and activities across adult inpatient, outpatient, emergency department units, clinics, and entitlement programs. It provides consultation on difficult mental health assessments, treatments, and consultations involving adolescents, adults, and/or their families, drawing on social casework, consultation, program management and development, supervision, teaching and training, and public education. The role adheres to standards for attendance, documentation, continuous quality improvement, statistics, policies and procedures, and the Code of Ethics. The manager directs clinical operations of the Adult Social Work team, supervises supervisors and staff, supports recruitment and training, oversees programs and reporting, develops team policies and workflows, and collaborates with interdisciplinary teams and clinical leaders. The role also develops and administers the team budget in conjunction with the Director of Care Coordination - Adult, maintains community and agency relationships, supports strategic planning and quality improvement, addresses customer service issues, and ensures compliance with CMS, HIPAA, case management, and other regulatory guidelines. This is a regular salaried position in Iowa City, Iowa. The schedule is 8-hour shifts, typically between 7:30 a.m. and 4:30 p.m.

Requirements

Master’s degree in Social Work or a related field.
License to practice social work in Iowa.
Minimum 6–8 years of Social Work experience, including both inpatient and outpatient behavioral health care settings.
Experience working in an academic healthcare management role.
Excellent written and verbal communication skills.
Strong organizational skills, including the ability to manage multiple projects and meet deadlines.
Demonstrated experience collaborating on multidisciplinary care teams, including the ability to effect change and resolve recalcitrant problems.
Professional job-related experience fostering or promoting a welcoming and respectful work or academic environment where people of all backgrounds and perspectives feel welcomed and appreciated, or demonstrated ability to do so.

Nice To Haves

Specialized social work certification related to the role, such as Academy of Certified Social Workers (ACSW) certification or another pertinent certification.
Experience in Department of Human Services income maintenance or Social Security programs.
Care coordination experience or case management skills.

Responsibilities

Direct clinical operations of the Adult Social Work team, including staff scheduling, organizational meetings, ongoing evaluation of patient status, and coordination of treatment activities.
Provide direct supervision of Adult Social Work Supervisors and staff.
Recruit, train, and provide ongoing supervision for Adult Social Work team staff.
Participate in staff recruitment, interviews, hiring, work assignments, orientation, and performance supervision in accordance with applicable work rules, regulations, policies, and collective bargaining agreements.
Create and review monthly, annual, and ad-hoc team productivity reports.
Assist supervisors and team leads with developing and implementing staff orientation and training.
Oversee the Patient Medication Assistance Program (PMAP) and Healthcare Benefits Assistance Program (HCBAP).
Serve as liaison among the Social Security Administration, Disability Determination Services, and Department of Human Services.
Provide staff updates and education about medical assistance application changes, including Medicaid, HCBS Waivers, and Supplemental Security Income.
Review proposed and implemented program and rule changes and identify and report implications for the hospital and patients.
Develop and maintain team policies and procedures, workflows, and documentation standards.
Participate in collaborative consultation with interdisciplinary teams and clinical leaders to address systemic challenges on inpatient units and in outpatient clinics.
Develop and administer the team budget in conjunction with the Director of Care Coordination - Adult.
Maintain positive relationships with community mental health providers, law enforcement, human services agencies, and community resources.
Assist the Social Work Practice Leader with educating the Adult Care Coordination team and hospital staff about changes related to Social Work services.
Represent University and Adult Care Coordination leadership interests in resource use to meet service and productivity demands within unit goals and budgets; promote process and quality improvement.
Address customer service issues and implement strategic action plans.
Assure quality in services and program delivery; provide direction, assignments, feedback, coaching, and counseling to achieve outcomes.
Represent Adult Care Coordination Social Work to Hospital Administration and participate in consultations, program reviews, and strategic planning.
Serve as a resource to physicians, nurses, peers, and Adult Care Coordination staff in managing complex cases and resolving issues.
Ensure understanding of and compliance with CMS guidelines, HIPAA, case management guidelines, and regulatory guidelines.