Admin Rep

UNC Health • Raleigh, NC

6d • Onsite

About The Position

Performs general office support functions and other tasks as directed, according to established processes, policies and schedules. The role supports UNC REX Healthcare’s Guest Services organization and is performed onsite in Raleigh, North Carolina, on a variable schedule as a per diem position.

Requirements

• High school diploma or GED.
• No years of experience are required.
• No licensure or certification is required.
• Customer focus: prioritize customer needs, make extra efforts to satisfy customers, and demonstrate the ability to resolve customer problems.
• Technical expertise: understand the technical aspects of the job and effectively use Microsoft Office products to produce reports and documents.
• Ability to learn and master the scheduling system as appropriate.
• Coachability: receptive to feedback, willing to learn, and committed to continuous improvement.

Responsibilities

• Greet and route internal and external customers by phone and in person; answer general inquiries, direct customers or patients as needed, and may serve as the first level for customer complaints.
• Match records against source documents to verify completeness and accuracy, correcting typographical and other basic errors.
• Perform basic scheduling of staff, facilities, and/or patients. May collect insurance cards, make copies or enter data into a system, and collect necessary copayments.
• Perform routine office duties, including filing, faxing, and sorting or distributing mail; complete clerical and typing tasks for form letters, requisitions, memoranda, reports, and other office documents using necessary software.
• Prepare and maintain routine office records, enter data, and resolve minor discrepancies by contacting appropriate personnel; refer more complex issues to a supervisor.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED