Admin Services Rep I

Padnos•Grand Rapids, MI

About The Position

The Administrative Service Representative serves as the primary point of contact for customers and yard managers, processing transactions at PADNOS retail yard facilities. The role involves working directly with customers by phone and in person, purchasing incoming metals, recording weights, and coordinating truck shipping and receiving. The representative also assists with daily inventory counts and maintains accurate records for incoming loads and outgoing shipments. The schedule is Monday through Saturday on a rotating five-day schedule, during first shift.

Requirements

3–5 years of office or administrative-related experience.
Demonstrated knowledge of Microsoft Office products.
Excellent interpersonal, verbal, and written communication skills.
Proven organizational skills and attention to detail.

Nice To Haves

Associate degree in business or a related field.
Experience with accounting software.
Bilingual English/Spanish.

Responsibilities

Assist with coordination of shipping and receiving of trucks.
Answer, screen, and direct incoming calls; communicate with drivers and yard personnel to provide outstanding customer service.
Enforce radiation procedures and contact the appropriate personnel; assist with resolving radiation issues.
Maintain cash and check procedures, incoming mail and deliveries, and opening and closing procedures; process paperwork and reports as needed.
Weigh and record trucks in and out using computers or other scale equipment.
Prepare driver paperwork and invoices.
Set up new accounts and place orders.
Organize, verify, and process Bills of Lading according to company standards.
Purchase incoming metals, record weights, assist with daily inventory counts, and maintain accurate records of receipts and shipments.