Admin Asst III Clinical Prac

Beth Israel Lahey Health•Milton, GA

11d•$22 - $29

About The Position

Provides administrative support to physicians in their clinical, academic, research, and leadership roles. The position handles calls and front-desk interactions; schedules appointments and coordinates procedures; updates patient information; prepares and maintains clinical records; supports communication with departments and external customers; maintains calendars and prepares correspondence and meeting materials; and assists licensed practitioners with prescription renewals and medication-list reviews in the electronic medical record.

Requirements

High school diploma or GED required.
Three to five years of related work experience required.
Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
Ability to collaborate in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Staff must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate's degree preferred.

Responsibilities

Answer and screen telephone calls, take accurate messages or direct calls appropriately, and greet and direct patients, families, visitors, and staff.
Respond to requests promptly and provide clear, accurate information within the scope of knowledge and authority.
Update patient demographic and insurance information and obtain specialist referrals for patient appointments.
Schedule patient appointments using scheduling tools and resources, and coordinate and communicate ancillary appointments and procedures with hospital staff as needed.
Obtain patient information and materials from referral sources as needed; prepare and maintain patient records for physicians and clinical activities.
Liaise with other departments and external customers, handle confidential information appropriately, and explain policies and procedures when necessary.
Maintain physicians’ administrative and clinical calendars.
Type correspondence, manuscripts, and documents that may require complex formatting; compose routine correspondence; transcribe letters and patient notes or facilitate them in the CCC system.
Prepare and distribute materials for meetings and committees.
Support licensed practitioners by queuing prescriptions for renewal and initially reviewing medication listings for accuracy in the electronic medical record (Web OMR).