Admin Asst II - Clinical Pract

Beth Israel Lahey Health • Boston, MA

1d • Onsite

About The Position

Provides administrative support to physicians in their clinical practice, academic and research roles.

Requirements

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

• Associate's degree preferred.
• Healthcare experience.

Responsibilities

• Answers and screens telephone calls.
• Takes accurate messages or directs the call to the appropriate person.
• Greets and directs patients, families, visitors, and staff.
• Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Handles confidential information appropriately and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service.
• Coordinates billing tickets for office visits and services following established procedures.
• Forwards all billing fee tickets according to the protocol to billing staff.
• Reconciles collections at the end of the business day per established protocol.
• Maintains physicians' clinical and administrative schedules and calendars.
• Types correspondence, manuscripts and/or other documents.
• Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems.
• Prepares and distributes routine reports.

Benefits

• Vaccinated against influenza (flu)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED