Admin Associate

UNC Health • Chapel Hill, NC

7d • Onsite

About The Position

The Admin Associate may perform the duties of an administrative representative with greater autonomy and discretion. The role requires more extensive knowledge of office and clinic procedures, independent judgment, and problem-solving skills. It supports UNC Medical Center’s Pain Management Center through administrative, scheduling, records, financial, patient-registration, and customer-service work. The position is full-time, onsite in Chapel Hill, North Carolina, with a day schedule and 40 standard hours per week.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• One year of clerical or administrative experience, unless the applicant has an associate's or bachelor's degree, for which no experience is required.
• Customer focus, including prioritizing customer needs and resolving customer problems.
• Technical expertise, including effective use of Microsoft Office products to produce reports and documents and the ability to learn and master the scheduling system.
• Receptiveness to feedback, willingness to learn, and commitment to continuous improvement.
• Accountability for meeting expected results and internal and external customer requirements.
• Understanding of the insurance process and ability to make appropriate decisions or referrals in the customer's interest.
• Ability to use appropriate interpersonal styles and methods to reduce conflict, reach agreement, and follow through on implementation.

Responsibilities

• Expedite non-routine purchases for departments as delegated and, as needed, maintain supply inventory.
• Train others using verbal and written communication.
• Perform complex scheduling of providers, staff, facilities, home care, and/or patients, including scheduling critical meetings or multiple medical procedures.
• Coordinate meetings, workshops, and other events, including travel, based on predetermined needs.
• Prepare and maintain basic financial records.
• Prepare complex forms, reports, presentations, and other documents using advanced software proficiency.
• Create, proofread, or edit correspondence and documents for internal and external circulation using existing templates.
• Procure and file records; research lost or missing records; and post information to records or ledgers according to established procedures and systems.
• Check records for accuracy and compliance, investigate discrepancies with appropriate offices, and correct errors.
• Register patients and complete encounter forms.
• Collect patient payments and insurance information, make appropriate referrals to financial departments, and, as needed, contact insurance companies to verify eligibility or determine coverage and check previous balances owed to UNC Health Care.
• Represent UNC Health Care System with internal and/or external entities regarding budgets, payments, collections, and inventory to accomplish organizational goals.
• Serve as a second-level responder to customer inquiries and complaints in person, by phone, or electronically, potentially working with third-party providers.

Benefits

• UNC Health benefits
• Eligible employees who are currently participating in TSERS or the ORP through another North Carolina agency may continue participating in those plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED