Admin Assistant

Southwest Airlines • Dallas, TX

1d • $52,300 - $58,100 • Onsite

About The Position

Ready to help keep Southwest’s Technology Teams organized, connected, and operating at their best? As an Administrative Assistant, you will provide high‑quality administrative support to Leaders and Teams while serving as a trusted partner to Managing Directors within Ground Operations Technology and Operations Lean Portfolio Management. You will coordinate priorities, manage communications, organize meetings and events, and support the operational rhythm of large, high‑impact organizations. In this role, you will help remove obstacles, streamline processes, and foster collaboration across a broad network of stakeholders. Your work will directly support the Teams responsible for delivering technology solutions and strategic initiatives that help Southwest operate safely, reliably, and efficiently while enabling exceptional service for our Customers and Employees.

Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Skilled in a high level of customer service delivery
• Skilled in office management & department procedures
• Ability to proactively seek creative ways to perform tasks in a timely and efficient manner
• Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information
• Ability to communicate professionally with Leaders and all internal & external Customers
• Ability to set priorities, multitask, and work with a sense of urgency
• Ability to use MS Applications: Outlook, Word, Excel, and PowerPoint
• Ability to adapt to new technology applications and acquire new technical skills
• Knowledge of the mission, purpose, and vision of Southwest Airlines and their department
• Understands the different functions of the department
• Required: High School Diploma or GED
• Required: Intermediate level experience, fully functioning broad knowledge in Administrative Support or Customer Service related fields
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed

Responsibilities

• Work under general supervision and may be assigned general projects
• Manage small scale department projects and cultural activities
• Support large event planning for the Department
• Review department and company news closely and understand them in relationship to their organization
• Write clear and concise responses to incoming email inquiries. Prepare communication on behalf of the Leader when directed
• Edit and review all written correspondence
• Submit expense reports and process payroll, as needed
• Prioritize calendars and schedule travel arrangements under direction of Leader(s)
• Organize and maintain all files, records, and other information
• Assist in compiling reports
• Serve as backup to Sr. Administrative Assistant(s)
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED