Admin Assistant

Nonprofit HR•Akron, OH

4d•$16 - $18•Onsite

About The Position

National Underground Group, through its member companies Accumark and Benchmark, provides high-quality solutions for underground infrastructure services and technologies. Benchmark, established in 2012, specializes in damage prevention solutions for utility companies and municipalities, including private utility-locating services. They are responsible for marking gas, water, sewer, electric, and fiber lines to prevent damages during excavation. Benchmark prioritizes high-quality work, outstanding customer service, and safety in all projects, building lasting industry relationships.

Requirements

A High school diploma or equivalent required
A minimum of 1+ years in a customer service, administrative, or office management role.
Computer proficiency in Microsoft suite of products required.
Ability to professionally communicate with customers, homeowners, employees, and leaders
Proven track record of results
Ability to work independently
Ability to manage multiple competing priorities
Ability to manage time to meet deadlines in a fast-paced, high-volume environment.

Nice To Haves

Associate’s degree or higher preferred.
Prior experience in Manufacturing, Industrial Services, or Construction and/or Customer Service.

Responsibilities

Provide excellent customer service for all incoming calls for the Benchmark business unit, aim for first call resolution, and follow up or forward any calls needing additional support.
Assist with the administrative function for all fleet maintenance needs.
Assist with general office support for team members which may include, but is not limited to, processing documents and channeling to the appropriate parties.
Assist with tracking metrics for a variety of business functions.
Maintain and order all office supplies and other inventory as necessary.
Execute clerical and general office duties such as setting up filing systems, data entry, typing, copying, ordering office supplies, and other administrative tasks for special projects as requested.
Other duties as assigned.