Admin Assistant- Front Desk

CAB Signs•New York, NY

1d•Onsite

About The Position

We are a busy wholesale sign manufacturing company serving trade professionals across the country. Our office environment is fast-paced, team-oriented, and focused on accuracy and responsiveness. We are looking for a dependable Administrative Assistant who enjoys staying organized, handling communication, and keeping operations running smoothly. At CAB Signs, the Admin Assistant plays a key role in keeping customers happy and operations organized. In this role, you will be the go-to person for customer communication, front desk coordination, data entry, and office support. A successful candidate is attentive, detail-oriented, responsive, and able to stay calm and professional in a fast-paced environment. This is a dynamic role that combines customer service, office coordination, and administrative support.

Requirements

Strong communication and customer service skills
High attention to detail and organization
Comfortable multitasking in a fast-paced environment
Positive attitude and willingness to learn
Reliable attendance and accountability
Comfortable using computers and learning new software systems

Nice To Haves

Experience with administrative work, customer service, or office coordination is a plus
Problem solver mindset
Fast learner
Calm under pressure
Team player who communicates well with others
Takes initiative instead of waiting to be told what to do

Responsibilities

Answer incoming phone calls and customer emails promptly and professionally
Provide job status updates and assist customers with questions or concerns
Process customer payments and assist with pickup notifications
Ensure customers feel supported and communicated with throughout the order process
Greet customers, vendors, and job applicants visiting the office
Handle customer pickup routines and delivery sign-offs
Notify managers of scheduled appointments and arrivals
Help maintain a professional and organized office environment
Enter customer orders and quotes into our internal management system (ShopVox)
Assist with tracking workflow and maintaining accurate records
Support basic reporting and operational organization
Assist with invoicing and accounts receivable routines
Ensure financial transactions are entered accurately and on time
Follow up internally regarding outstanding payments when needed
Compile and send daily reports to management
Help track workflow, customer communication, and operational progress
Answer and return customer calls promptly (goal: 95% of calls answered)
Stay engaged and productive during working hours
Complete end-of-day reporting consistently
Maintain strong attendance and reliability
Take ownership of problems and solutions
Maintain a positive, team-oriented mindset