Front Desk Assistant
About The Position
The Front Desk Assistant serves as a key point of connection and one of the first impressions of Leader Dogs for the Blind, providing a professional, welcoming, and accessible experience for all who engage with the organization. This role manages front-line communications—including phone, email, and in-person inquiries—while ensuring clients, visitors, and volunteers are greeted and supported in a courteous and efficient manner. In addition to its highly visible, front-facing responsibilities, the position provides essential administrative support, including scheduling, communications, recordkeeping, and departmental coordination, with a strong emphasis on accuracy and attention to detail. The ideal candidate demonstrates professionalism, adaptability, and a commitment to accessibility within a mission-driven environment.
Requirements
- A minimum of one to three years of experience in an administrative, receptionist or operations support role.
- Exceptional interpersonal and verbal communication skills, as well as excellent phone etiquette.
- Customer service driven; must have strong organization and time management skills, acuity to detail, and the ability to multi-task.
- Ability to effectively navigate project management software.
- Proficient in latest version of Microsoft Office products.
- Ability to work independently with little supervision and accept direction on given assignments.
- Ability to interact in a positive manner, schedule and manage volunteers.
- Ability to work well under pressure, handle multiple priorities and meet deadlines.
- Possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.
- Comfortable with and willing to work around large dogs.
- Willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.).
- Establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients and all constituents of Leader Dog. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.
Nice To Haves
- Flexible to periodically work weekends and evenings based on organizational activities.
Responsibilities
- Professionally answers all incoming calls, email and voicemail; directs to appropriate team member or department.
- Greets and directs clients, visitors, and volunteers in a courteous and professional manner.
- Performs a variety of administrative and clerical duties that involve scheduling meetings, processing paperwork, updating records, data entry, requests for general information, preparing packets of material, mailings (both material and electronic), photocopying, and faxing.
- Monitors general organizational email accounts.
- Manages supply orders and P-card receipts for the marketing department and gift shop.
- Creates large print and accessible documents.
- Provides occasional coverage for the Leader Dogs for the Blind gift shop.
- Performs other duties as assigned.
Benefits
- Medical, Dental and Vision Insurance after 30 days of employment
- Employer paid life insurance
- Employer paid disability insurance
- 401k with employer match
- Flexible spending account
- Paid time off front loaded on first day of employment
- Annual merit-based pay increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
