Adjuster

Sedgwick•Sugarcreek, PA

About The Position

The Adjuster handles losses and claims for property and casualty insurers. The role examines insurance policies and records to determine coverage, investigates claims, estimates repair or replacement costs or compensation, prepares findings, and negotiates settlements. The Adjuster may recommend litigation when a settlement cannot be negotiated and attend litigation hearings. The position also revises case reserves and assists with loss experience reporting to help determine profitability and future rates. Other duties may be assigned, and the role supports the organization’s quality programs and travels as required.

Requirements

  • Appropriate state adjuster license required.
  • Obtain IIA-AIC designation within 12 to 18 months.
  • Strong oral and written communication skills, including presentation skills.
  • PC literate, including Microsoft Office products.
  • Demonstrated commitment to timely reporting.
  • Strong customer service skills.
  • Strong interpersonal skills.
  • Attention to detail and accuracy.
  • Good time management and organizational skills.
  • Ability to work independently or in a team environment.
  • Ability to meet or exceed Performance Competencies.

Nice To Haves

  • Bachelor’s degree from an accredited college or university preferred.

Responsibilities

  • Examine insurance policies and other records to determine insurance coverage.
  • Interview, telephone, and/or correspond with claimants and witnesses regarding claims.
  • Consult police and hospital records and inspect property damage to determine the extent of the company’s liability, using investigation methods appropriate to the type of insurance.
  • Estimate the cost of repair, replacement, or compensation.
  • Prepare reports of findings and negotiate settlements with claimants.
  • Recommend litigation by the legal department when a settlement cannot be negotiated.
  • Attend litigation hearings.
  • Revise case reserves in assigned claims files to cover probable costs.
  • Assist in preparing loss experience reports to help determine profitability and calculate adequate future rates.
  • Perform other duties as assigned.
  • Support the organization’s quality program(s).
  • Travel as required.
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