Activations Representative

Hilton Grand Vacations • Orlando, FL

4h • Onsite

About The Position

As a Travel Consultant (Activations) Representative, will be responsible for handling automated dialer outbound calls to existing customers, to finalize a vacation reservation date. They will update the customer database and document reservations for the customer in the Concierge Platform reservation system. They must adhere to specific verification guidelines, to ensure we deliver a qualified tour guest to our Vacation Ownership Sales Centers, to preview our Vacation Ownership programs. The Activations Associate will manage calls with the guests’ experience in the highest regard.

Schedule: Monday through Friday, 11:30am-8pm

THIS IS AN IN-OFFICE POSITION

Requirements

• High School Diploma or Equivalent
• 1-2 years of relevant experience
• Quality service fundamentals, MS Office Suite.
• Detailed-oriented with strong analytical and problem-solving skills
• Strong ability to think strategically and analyze information timely and accurately
• Strong interpersonal communication

Responsibilities

• Assists guests with finalizing their vacation package reservation date
• Handles properly the Avaya Dialer System to maximize productivity
• Adheres to daily Campaign Assignment schedules as directed by any/all Leadership
• Collaborates with other Call Center Departments to ensure proper Paperwork, itinerary letter requests, and inventory requests
• Documents guests’ accounts
• Adheres to Approved Sales Pitch offer as designed per Campaign
• Increases revenue by selling extra nights, upgrades, package upgrades, tickets, car rentals, and additional rooms

Benefits

• Unlimited Income Potential: You will earn base pay + uncapped commissions!
• Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador.
• Career Growth: We believe in developing our current talent, we promote within.
• Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED