Activations Agent

Exploria Resorts•Clermont, FL

3d•Onsite

About The Position

We’re looking for an Activations Agent to join our team! In this role, you'll engage with potential customers and handle reservations by activating vacation packages. If you’re detail-oriented and enjoy promoting travel opportunities, we’d love to hear from you!

Requirements

Must have excellent written and verbal communication skills.
Must possess good time management and organizational skills.
Must be able to read, write, and speak the English language.
Must be enthusiastic, energetic, and self-motivated.
Proficient in Microsoft programs.

Nice To Haves

Prior sales experience is preferred.
Being bilingual is a plus.
Experience working in the Vacation Ownership or hospitality industry preferred.

Responsibilities

Maintain high accuracy and confidentiality in entering, reviewing, and updating tour packages.
Maintain a sales-driven attitude to promote the travel on the vacation packages.
Answer questions about vacation destinations, resort amenities, and facilities.
Check the availability of accommodations and dates and suggest alternatives when the first choice is unavailable.
Promote accommodation upgrades and extra nights to drive additional revenue when available.
Explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
Support the daily activities and assignments provided by the Marketing Supervisor.
Maintain an upbeat, positive, and motivating demeanor.
Participate in proactive team efforts to achieve departmental and company goals.
Completes any and all tasks assigned by management.
Adhere to all company and departmental policies and procedures.
Ability to function independently with little supervision.
Verify new customers who have responded to advertisements and through other marketing channels.
Meet or exceed weekly performance metrics.
Present a positive attitude and disposition to each caller.
Build rapport with customers over the phone.
Ability to actively listen and ask probing questions to understand concerns and overcome objections.
Possess closing skills.