ACO Inside Sales (Healthcare)

Essen Medical Associates • Bronx, NY

3d

About The Position

The Inside Sales Specialist educates eligible patients and their families about a Medicare-funded concierge program for high-needs patients, explains how the program may help them, and assists with enrollment. The specialist contacts patients identified as eligible, gathers their consent, and works toward enrollment targets using a consultative approach that helps patients feel empowered rather than pressured. The role requires understanding the program and relevant nonclinical healthcare terminology, organized outreach and follow-up, and coordination with the Care Management team to address patient needs.

Requirements

• Associate degree, bachelor's degree, or above.
• Some experience in healthcare or social work.
• 2–3 years of sales experience.
• Ability to work in a fast-paced environment, meet high performance standards, and deliver against targets and KPIs.
• Familiarity with Electronic Health Records (EHR) and health insurance terminology.
• Strong communication and public speaking skills.
• High emotional intelligence and excellent active listening skills.
• Excellent sales or persuasion skills.
• Cultural sensitivity and ability to work with diverse, underserved populations.
• Proficiency in Microsoft Excel, including filters and conditional formatting.

Responsibilities

• Learn the program and the context in which it is offered to explain its value to patients and families.
• Call or otherwise contact patients throughout the day with positive energy and enthusiasm.
• Track outreach and follow-up using Excel-based tracking sheets.
• Review each patient's Electronic Health Record before calling to tailor the conversation to their healthcare journey.
• Suggest improvements to call approaches and program discussions based on patient responses.
• Identify patient needs and coordinate with the Care Management team to address them in real time.
• Assist elderly and less technologically experienced patients and family members with completing e-consent forms.
• Ensure enrollment forms and submissions are completed accurately and on time.
• Follow compliance requirements when discussing and presenting the program.
• Maintain appropriate documentation and compliance standards to support audits and regulatory reviews.

Benefits

• $25 per hour base pay.
• Some overtime available.
• Performance-based bonuses of up to 40% of base wages.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree