ACO Inside Sales (Healthcare)

Essen Medical Associates•New York, NY

About The Position

Essen Health Care is hiring an Inside Sales Specialist to educate eligible patients about a Medicare-funded concierge program intended to improve healthcare outcomes and reduce hospitalizations, and to help patients enroll. The specialist contacts patients identified as eligible, explains how the program may benefit them, and gathers enrollment consents. The role calls for a consultative, patient-centered sales approach that helps patients feel empowered, along with the ability to organize outreach and follow-up and meet enrollment targets. The specialist learns the program and relevant healthcare context, reviews patients’ Electronic Health Records before calls, tracks outreach and follow-ups, and works with the Care Management team to address patient needs. The role also supports patients and family members completing electronic consent forms, ensures timely and accurate enrollment submissions, follows program compliance requirements, and maintains documentation for audits and regulatory reviews.

Requirements

Associate degree, bachelor's degree, or above.
Some experience in healthcare or social work.
Two to three years of sales experience.
Ability to work in a fast-paced environment, meet high performance standards, and deliver against targets and KPIs.
Familiarity with Electronic Health Records (EHR) and health insurance terminology.
Strong communication and public speaking skills.
High emotional intelligence and excellent active listening skills.
Excellent sales or persuasion skills.
Cultural sensitivity and ability to work with diverse, underserved populations.
Proficiency in Microsoft Excel, including filters and conditional formatting, to manage workflows and follow-up.

Responsibilities

Learn the program and its healthcare context so patients and families can understand its value.
Call or otherwise contact patients consistently throughout the day with positive energy and enthusiasm.
Track patient outreach and follow-up using Excel-based tracking sheets.
Review each patient’s Electronic Health Record before calling to tailor the conversation to their healthcare journey and needs.
Suggest improvements to outreach and program discussions based on patient responses.
Identify patient needs and work with the Care Management team to address them in real time.
Help patients and family members, including those with limited technological skills, complete electronic consent forms.
Ensure forms and enrollment submissions are completed accurately and on time.
Follow compliance requirements when discussing and presenting the program.
Maintain appropriate documentation and compliance standards to support audits and regulatory reviews.