Accounts Support Coordinator

Aston Carter•La Vergne, TN

5d•$20 - $23•Onsite

About The Position

The Accounts Support Coordinator will support a 3–6 month, project-based assignment focused on reconciling inactive customer credit accounts and issuing refunds. This role combines detailed data review, administrative support, and professional outbound customer communication to validate customer information, collect required documentation, and ensure accurate processing of refunds. The position is ideal for someone who enjoys structured processes, handling documentation, and providing reliable support to both customers and internal teams.

Requirements

Previous experience in administrative support, data entry, customer service support, accounts receivable, or collections.
Comfort making professional outbound phone calls and sending clear, courteous emails to customers.
Strong attention to detail with the ability to manage documentation and records accurately.
Ability to work independently while following established processes and project guidelines.
Proficiency with basic office tools, including spreadsheets (such as Excel), email, and internal systems.
Ability to handle sensitive or confidential information with professionalism and discretion.
Professional written and verbal communication skills.

Nice To Haves

Experience supporting accounts receivable, credit, or collections processes in a previous role.
Experience in clerical work or administrative office environments.
Comfort working in a project-driven setting with clear deliverables and timelines.
Basic proficiency with document management and tracking tools.
Customer service mindset with the ability to communicate clearly and respectfully with a variety of customers.

Responsibilities

Review and validate customer account information related to outstanding credit balances to ensure accuracy and completeness.
Conduct professional outbound phone calls to customers to confirm mailing addresses and contact details.
Request, collect, and track W-9 forms and other required documentation from customers.
Perform accurate data entry of customer and account information into internal systems and spreadsheets.
Maintain organized and up-to-date records of customer communications, documentation, and refund status.
Coordinate with internal teams to help ensure customer refunds are processed accurately, efficiently, and in alignment with established procedures.
Support accounts receivable and credit-related activities as part of the project scope.
Provide general clerical and administrative support, including filing, document management, and basic reporting as needed.
Handle sensitive or confidential information with discretion and in accordance with company policies.
Work independently within a project-driven environment while following established processes and meeting deadlines.