Accounts Specialist/Accounts Receivable

IHG•San Antonio, TX

5h•Onsite

About The Position

Perform a variety of routine accounting duties to ensure correct reporting of revenues and costs, the timely payment of invoices, and/or timely receipt of monies owed to the hotel. Duties performed are at entry-level in a training capacity, with supervision from higher-level accountants. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Requirements

Entry-level in a training capacity, with supervision from higher-level accountants.
Strong customer service skills are required.

Nice To Haves

Thirst for travel, passion for culture and appreciation for diversity.

Responsibilities

Process payment of invoices and strict adherence to all accounting policies and procedures.
Prepare all billings for mailing.
Work directly with the catering and banquet teams to ensure accurate billing of clients.
Maintain organized files for open and paid invoices.
Place appropriate calls to clients for collections and maintain detail call logs of all correspondence with client.
Prepare over 60-day report with detailed descriptions of account balances.
Post all checks received – i.e. direct bill payments, advanced deposits, misc. checks.
Prepare advanced deposit log as well as research any outstanding items.
Assist guests with questions concerning charges on their credit card statements.
Prepare and maintain monthly aging reports.
Monthly gift certificate reconciliation log.
Ensure accurate distribution of gift certificates to hotel personnel.
Create and maintain client accounts in PMS.
Post credit card payments from clients when appropriate.
Help prepare documents for, and participate in, the Monthly Credit Meeting.
Research and respond to all credit card chargeback’s.
Maintain all direct bill applications.
May assist with other duties as assigned.
Assist in the preparation of credit checks.
Carrying or lifting items weighing up to 25 pounds.
Standing up and moving about the front office or other designated areas.
Communicating with other people.
Handling objects, supplies, boxes of merchandise, etc.
Bending, stooping, kneeling, crouching, reaching.
Reading abilities are utilized often when reading invoices and work materials.
Mathematical skills are used frequently to perform calculations, reconcile account balances, etc.
Frequent contact with guests and outside vendors is necessary to resolve billing issues or answer questions.
Strong customer service skills are required.
May be required to work nights, weekends, and/or holidays.