Accounts Receivable

Four Seasons Hotels and Resorts•Los Angeles, CA

4d•Onsite

About The Position

The Accounts Receivable employee assists the Credit Supervisor in maintaining hotel credit procedures in accordance with local and Four Seasons Hotels Limited policies, covering billing, collections, credit cards, inquiries, and cheque cashing. The role processes daily cheque payments to the City Ledger, prepares timely reconciliations for accounts receivable and credit cards, and supports collection activity for overdue accounts. The employee prepares and mails corporate invoices and statements, verifies contract rates, and follows up on collections. They handle guest and credit-card-company inquiries promptly and professionally, document issues, and prepare adjustments when needed. The role also reviews sales and catering contracts to understand billing arrangements, follows up on deposits and prepayments, maintains complete and accurate records, assists with credit references and account histories, and recommends operational improvements. Additional duties may be assigned by the Director of Finance, Assistant Director of Finance, or Credit Supervisor.

Requirements

Minimum one year of experience or related work.
Good communication and written skills.

Responsibilities

Assist the Credit Supervisor in maintaining hotel credit procedures in accordance with local and Four Seasons Hotels Limited policies and procedures.
Process and post cheque payments to the City Ledger daily.
Prepare timely reconciliations for all accounts receivable, including credit cards.
Review due accounts with the Credit Supervisor and implement collection procedures according to established company guidelines.
Prepare and ensure timely printing and mailing of corporate invoices and statements for outstanding City Ledger accounts; verify contract rates and follow up on collections.
Handle guest and credit-card-company inquiries promptly and professionally, documenting them and preparing adjustments when necessary.
Assist the Credit Supervisor in reviewing sales and catering contracts, understanding billing arrangements, and following up on deposits and prepayments in accordance with contract terms.
Promptly communicate billing or payment discrepancies and other potential problems to the Credit Supervisor.
Prepare and maintain complete, accurate, and organized records for outstanding accounts as directed by the Credit Supervisor.
Assist the Credit Supervisor in obtaining credit references and maintaining current credit histories, approved written credit requests, and other records for regular hotel accounts.
Recommend improvements to Accounts Receivable/Credit operations to the Credit Supervisor and Assistant Director of Finance.
Conduct oneself professionally and uphold Four Seasons standards.
Perform additional duties assigned by the Director of Finance, Assistant Director of Finance, or Credit Supervisor.