Accounts Receivable/Student Accounts Coordinator

Samuel Merritt University • Oakland, CA

4d • Onsite

About The Position

An accounts receivable/student accounts coordinator (AR/SAC) provides a full range of customer service to students related to their student accounts to ensure billing, financial aid, and payment transactions are accurately processed and recorded. The AR/SAC verifies and submits student refunds batches for processing within federal guidelines and prepares and verifies daily cash receipts for university deposits. Additionally, the AR/SAC monitors the aging report of student accounts, reaches out to students to attempt to resolve past due accounts, and submits requests to move severely delinquent accounts to collections. AR/SAC may attend various student events to provide information on the services provided by Student Accounts.

Requirements

• Ability to use personal computers in a networked environment; as well as knowledge and experience with Windows operating system.
• Extensive knowledge of Excel and word processing software.
• Heavy phone and e-mail usage will be required.
• Ability to work remotely.
• Possess thorough knowledge of fundamental accounting principles, theories, and terminologies, plus skills to perform tasks with accuracy and competence.
• Ability to perform and analyze reconciliation data for meaningful conclusions and reasonableness.
• Ability to organize and complete large-scale projects independently while participating as a team player.
• Demonstrate consistent levels of accuracy and motivation.
• Ability to interface with large, diverse user groups and vendors.
• Must be able to represent Samuel Merritt University professionally and responsibly to the public.
• Ability to interact effectively with faculty, administration, vendors and all constituencies involved in the process.
• Ability to handle stress and deadlines.
• Occasional overtime may be required.
• A combination of two to three years of education and related experience and/or training that provides the knowledge, skills, and abilities needed for the successful performance of the job duties will be considered.
• Two years in an increasingly responsible accounts receivable work environment and/or combination of accounting.

Nice To Haves

• Prefer a Baccalaureate Degree in Business Administration or a related field from an accredited college or university.
• Previous experience in a higher education environment is highly desirable.

Responsibilities

• Monitor student account balances, using the PowerCampus custom aging report, for available financial aid. If no financial aid is available, will start the collection process of phone calls, e-mails, and/or submission of dismissal to the Bursar.
• Calculate and request disbursement of refunds for student credit balances within the 14-day federal guideline.
• Preparation of student batches, which includes the upload of refund vouchers and refunds.
• Set up payment plans and monitor for any delinquent balances.
• Prepare and balance the daily student account deposits and verify the accuracy of the postings.
• Verification of each cash receipts entry is appropriately posted to the correct year and term.
• Must provide a service-oriented interface between students, parents, and staff, including all internal/external communications for student account information.
• Must be able to communicate orally and in writing, complicated instructions, analysis of account history, and explanations of University policy in a clear, concise, and professional manner.
• Review student accounts for the accuracy of billing and produce student statements which are sent 30 days prior to the start of the term.
• Attend new student orientations to explain the tuition process and answer any questions.
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance
• Mental health and wellness resources
• Education reimbursement
• Employee discounts through Marketplace
• Paid vacation, sick leave, and parental leave
• Nine paid holidays, plus a paid holiday break between Christmas and New Year’s Day
• Two floating holidays
• One paid Volunteer Work Day
• Five Education Leave Days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level