Accounts Receivable Specialist

Empower Brands•Marietta, GA

About The Position

RBJK Marketing LLC, the largest regional sub-franchisor for JAN-PRO Cleaning & Disinfecting, is seeking an Accounts Receivable Specialist to support ongoing AR operations across multiple commercial cleaning markets. This role is responsible for managing accounts receivable activities including collections, billing support, cash application, and account reconciliation. A key focus will be maintaining accurate AR records, resolving aged balances, and supporting overall financial accuracy across a multi-entity environment. The ideal candidate brings hands-on B2B AR experience, is comfortable working within ERP systems, and can operate independently in a fast-paced environment.

Requirements

3+ years of experience in accounts receivable, collections, or credit in a B2B environment.
Experience working with ERP systems
Intermediate to advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, filtering, formulas).
Strong attention to detail with the ability to research and resolve discrepancies independently.
Effective written and verbal communication skills for customer interactions and internal collaboration.
Ability to manage a high volume of accounts across multiple entities and markets.

Nice To Haves

Experience with Sage Intacct, including billing, credit memos, and AR reporting.
Background in commercial cleaning, facilities services, or franchise operations.
Experience in a private equity-backed or high-growth environment.
Knowledge of credit risk, bad debt reserves, and write-off processes.
Familiarity with AR aging analysis and account reconciliation best practices.

Responsibilities

Manage and review aged receivables, identifying and resolving past-due balances.
Research account history including billing records, service agreements, and prior collection activity.
Process write-offs, credit memos, and billing adjustments in accordance with company policies.
Maintain accurate invoice records, including detailed notes, reason codes, and audit documentation.
Partner with Operations and Sales to resolve disputes, pricing discrepancies, and service-related issues.
Support ongoing AR reporting and provide visibility into aging trends and account status.
Conduct collection outreach via phone and email across multiple markets.
Document all collection activity, including outcomes and next steps, within the ERP system.
Apply customer payments and reconcile cash receipts to open invoices.
Send dunning notices using system-generated templates and customer segmentation.
Assist with billing cycle activities, including invoice review, distribution, and validation.
Identify and escalate billing discrepancies, phantom invoices, and disputed charges.
Maintain customer account records, including contact information and billing details.
Support continuous improvement of AR processes and workflows.