Accounts Receivable Specialist

U.S. Legal Support•Houston, TX

1d•Onsite

About The Position

U.S. Legal Support is seeking a reliable, customer-focused, and highly organized Accounts Receivable Specialist to support high-volume collections and client account management. This role is responsible for engaging with a portfolio of legal firms to ensure timely invoice payment, reduce days sales outstanding (DSO), and deliver exceptional customer service. The ideal candidate thrives in a fast-paced, performance-driven environment and brings strong communication, problem-solving, and time management skills.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of relevant work experience (accounts receivable, collections, customer service, or billing support).
Strong verbal and written communication skills.
Exceptional organizational skills with the ability to prioritize in a high-volume environment.
Customer-focused mindset with professional phone presence.
Strong attention to detail and problem-solving skills.

Responsibilities

Manage a portfolio of 700–1,000 client accounts, driving timely collections and reducing assigned DSO.
Conduct high-volume outbound phone and email outreach, averaging up to 70 firms per day in a performance-based environment.
Process payments, create disputes, and resolve Tier 1 billing inquiries accurately and efficiently.
Research and resolve invoice discrepancies, coordinating with internal field offices as needed.
Schedule and conduct systematic follow-ups, escalating delinquent accounts to leadership when appropriate.
Maintain professional, courteous, and solution-focused communication with all clients.
Accurately document collection efforts and account activity within internal systems.
Perform additional duties and special projects as assigned.