Accounts Receivable Specialist

McKenney's Inc.•Atlanta, GA

25d•Onsite

About The Position

The Accounts Receivable Specialist will work with external customers and internal teams to ensure the timely payment of service and project invoices. This person will partner with the billing team to ensure all invoices are correctly submitted to our customers. The AR Specialist will also assist in efforts to streamline the processes related to billing and accounts receivable by identifying and documenting opportunities for process improvement and automation.

Requirements

At least 1 year of experience in a billing or accounting role
Proficient in Salesforce, Smartsheet, Dynamics, and Microsoft Office Suite
High school diploma or GED

Nice To Haves

3+ years of experience in the above-mentioned roles
Bachelor's degree or equivalent experience
Experience working with customers and collections

Responsibilities

Communicate and collaborate with customers, billers, account managers, and internal teams to ensure timely payment of invoices while providing exceptional customer service and maintaining professional working relationships.
Review and manage the aging invoices list to ensure past-due invoices are researched and paid
Review, research, and resolve unapplied customer payments
Monitor and manage accounts receivable email inbox
Process customer credit card payments and ensure transactions are accurately applied to customer accounts.
Process customer credits, including credit memos and invoice adjustments, ensuring appropriate approvals and accurate account reconciliation.
Create and maintain customer and site records, ensuring accurate setup and maintenance of customer information to support billing, collections, and operational needs.
Follow established Standard Operating Procedures (SOPs), update documentation as processes evolve, and identify opportunities to improve efficiency through process improvements and automation.
Collaborate with and support teams across the Building Services Division and perform cross-training and other departmental support as needed.
Train new hires on AR and collections-related topics during orientation
Work with supervisor to create and actively work on a career development plan
Perform additional assignments per supervisor’s direction in accordance with division and company goals