Accounts Receivable Specialist

Encore Fire Protection • Pawtucket, RI

25d • Onsite

About The Position

Encore Fire Protection is seeking an Accounts Receivable Specialist to join its Finance team at the Pawtucket, Rhode Island headquarters. The role supports day-to-day receivables management across the company’s growing service business and works closely with Operations, Service, and Account Management to maintain effective communication and processes. The specialist manages customer accounts, supports timely collections, resolves billing issues, and helps maintain accurate aging reports and cash flow.

During the first 30 days, the employee will learn company systems and workflows, including ServiceTrade, Sage, Esker, and other AR technologies; shadow peers; process invoice payments; and learn the billing cycle. By 60 days, the employee will contribute to shared workflows, support assigned locations, assist with collections follow-up, reconcile payments with the Cash Applications team, and work with Operations to resolve billing issues. By 90 days, the employee is expected to own assigned locations, communicate directly with customers, manage collections and reconciliations, maintain system documentation, identify trends, and suggest improvements. Over time, the role may take on broader responsibilities and help refine AR operations as the business grows.

Requirements

• One to three years of experience in Accounts Receivable, Collections, or a related accounting role; recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.
• Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
• Proficiency in Microsoft Excel and comfort working within multiple systems.
• Strong organization and attention to detail, with the ability to manage competing priorities.
• A proactive mindset and curiosity to learn new processes, tools, and approaches.
• A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

Nice To Haves

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Experience in a multi-location, service-based, or construction-related business.
• Experience with Sage, ServiceTrade, Esker, or similar AR tools.
• Experience working directly with customers on past-due balances or payment plans.
• A track record of suggesting or implementing process improvements in AR or collections.

Responsibilities

• Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
• Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
• Identify and escalate uncollectable balances, and prepare recommendations for demand letters, agency submissions, or write-offs.
• Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
• Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
• Handle accounting inquiries and assist with special projects that support the team.
• Communicate directly with customers about balances and collections, and manage reconciliations for assigned locations.
• Maintain accurate documentation in company systems.

Benefits

• Competitive hourly pay based on experience with a performance-based bonus opportunity.
• Paid tuition for fire protection-related schooling needed to obtain licensing.
• Company swag and attire at least twice a year.
• Comprehensive medical, dental, and vision coverage.
• Fidelity 401(k) plan with a company match.
• Company-paid life insurance policy of $50,000.
• Access to leading-edge web-based productivity tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed